Construction Customer Care Coordinator - Flexible

Bellway Homes Ltd; Scotland; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading UK house builder is seeking a Customer Care Coordinator for their Scotland West Division. The role involves managing customer care calls, coordinating the resolution of maintenance requests, and maintaining communication with internal teams. Candidates should possess excellent interpersonal and administrative skills, alongside a good working knowledge of Microsoft Office. Experience in the construction sector is helpful but not mandatory. The position offers a competitive salary and benefits including a contributory pension scheme and annual bonus.

Benefits

Competitive salary

Competitive annual bonus

Contributory pension scheme

25 days holiday, plus bank holidays

Access to discounts and benefits portal

ShareSave Scheme

Cycle to Work Scheme

Life assurance

Holiday Purchase Scheme

Earn and Learn Opportunities

Qualifications

• Experience of working as an Administrator in a fast-paced environment.
• Experience of working within the construction or house building sector is desirable.

Responsibilities

• Manage all calls received and log issues appropriately.
• Coordinate supply of material and ensure maintenance requests are completed.
• Check invoices and forward for payment.
• Liaise with Site Teams to ensure remedial works are completed within timescales.
• Book appointments for suppliers and sub-contractors.

Skills

Excellent interpersonal and communication skills

Good administration skills

Proficient IT skills

Ability to work to deadlines

Ability to liaise with personnel

Education

GCSE Maths and English – Grade 4+ (or equivalent)

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

A leading UK house builder is seeking a Customer Care Coordinator for their Scotland West Division. The role involves managing customer care calls, coordinating the resolution of maintenance requests, and maintaining communication with internal teams. Candidates should possess excellent interpersonal and administrative skills, alongside a good working knowledge of Microsoft Office. Experience in the construction sector is helpful but not mandatory. The position offers a competitive salary and benefits including a contributory pension scheme and annual bonus.