Connections Advisor - Hybrid Customer Experience (12m)

Dixons Carphone; Poole; Hybrid; GBP 26,000; Full time

Job summary

A leading technology retailer in Poole is seeking a Connections Advisor to ensure accurate telephony connection requests. You'll work in a hybrid model post-training, striving for exceptional customer service in a fast-paced environment. Desired skills include strong administration and attention to detail, along with good knowledge of Microsoft Excel. The role offers a competitive salary, performance bonuses, and various employee benefits.

Benefits

Performance related bonus

Product discounts on the latest tech

A range of wellbeing initiatives

25 days holiday plus 8 public holidays

Responsibilities

• Ensuring the completion and timeliness of all activities according to monthly schedule.
• Ensuring all credit vets, connections, upgrades, migrations, porting requests are completed professionally and accurately.
• Taking an active role in ensuring requests meet the criteria of the networks.
• Keeping up to date with all network changes and propositions.

Skills

Experience of working to tight deadlines

Attention to detail

Strong administration skills

Good working knowledge of Microsoft Office, specifically Excel

Flexible approach to work

Job description

A leading technology retailer in Poole is seeking a Connections Advisor to ensure accurate telephony connection requests. You'll work in a hybrid model post-training, striving for exceptional customer service in a fast-paced environment. Desired skills include strong administration and attention to detail, along with good knowledge of Microsoft Excel. The role offers a competitive salary, performance bonuses, and various employee benefits.