Conference & Events Coordinator

AccorHotel; Packmoor; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading hotel chain in the United Kingdom is seeking a full-time hospitality management professional. The successful candidate will be responsible for maintaining high guest relations standards, managing inquiries, and working closely with event teams. An ability to up-sell services and manage guest complaints effectively is essential. The ideal applicant will have strong organizational and marketing skills, and experience within the hospitality industry. This role does not allow remote work.

Qualifications

• Flexibility and ability to adapt to changing circumstances.
• Strong service mindset and guest-oriented approach.
• Capability to work under pressure in a fast-paced environment.
• Attention to detail and methodical problem-solving ability.

Responsibilities

• Maintain knowledge of hotel features and safety guidelines.
• Answer phone calls with hotel etiquette and handle inquiries.
• Liaise with the banquet team for correct function setup.
• Promote positive relations with guests and address complaints.
• Follow up with in-house events to ensure service continuity.
• Develop relationships with key market players for business growth.

Skills

Marketing

Catering

Organizational skills

Hospitality Experience

Management Experience

HubSpot

Event Planning

Events Management

Project Management

Event Marketing

Leadership Experience

Negotiation

Tools

HubSpot

Job description

Maintain complete knowledge of the following (to include but not limited to) :

• All hotel features / services hours of operation
• Hotel function space entertainment options menus and floral decoration options
• Hotel safety guidelines and evacuation plan
• Scheduled daily group activities

Maintain high level of knowledge of competitors product

Answer incoming phone calls in a pleasant manner using Hotels telephone etiquette guidelines. Handle telephone enquiries according to departmental procedure

Liaise with banquet team to ensure correct set-up of function to meet clients needs

Arrange site inspections for potential clients

Promote positive relations with guests and attend to all requests expediently and courteously

Acknowledge and handle guests complaints and comments tactfully and efficiently. Report incidents or other irregularities to management

Follow-up with in-house events to ensure on-going service to the guest

Develop professional relationships with key players in the designated Market segment to build business

Maintain good relationships with counterparts at competing hotels

Up-sell and promote hotels facilities and services at every available opportunity in order to maximize sales revenue

Qualifications

• Flexibility
• Responsive
• Service minded and guest oriented
• A thorough and methodical approach
• Ability to identify problems
• Attention to detail
• Dynamic

Additional Information

Your experience and skills include :

Ability to work well under pressure in a fast paced environment

Ability to work cohesively and collectively as part of a team

Add diplomas / certifications required if needed

Must be eligible to live and work in the United Kingdom

Remote Work

No

Employment Type

Full-time

Key Skills

• Marketing
• Catering
• Organizational skills
• Hospitality Experience
• Management Experience
• HubSpot
• Event Planning
• Events Management
• Project Management
• Event Marketing
• Leadership Experience
• negotiation

Experience

years

Vacancy

1