Conference & Banqueting Head Waiter

Dorchester Collection; Ascot; On-site; GBP 10,000 - 40,000; Full time

Job summary

A luxury hotel group in Ascot seeks a Head Waiter for its Events Operations team. The role involves managing In Room Dining and Events services, leading a team to provide excellent service across the estate, and ensuring customer satisfaction. Ideal candidates will have strong communication skills and a passion for creating a positive work environment. Competitive salary and benefits include complimentary stays and a £1,000 referral bonus.

Benefits

Competitive salary + service charge

Complimentary stays with breakfast

50% off at hotel bars and restaurants

£1,000 Refer a friend bonus

World class learning opportunities

Social events throughout the year

Free Meals on Duty

Exclusive access to discount platform

Qualifications

• Ability to create a positive team environment.
• Strong communication skills for customer service.
• Excellent organization and time management skills.

Responsibilities

• Manage the smooth running of In Room Dining and Events services.
• Lead and coach the team to provide service excellence.
• Provide luxury food and beverage service to guests.

Skills

Positive team environment

Great communication skills

Strong customer service ethic

Organization and time management skills

Job description

Position Overview

Join us as a Head Waiter in our Events Operations team at Coworth Park Hotel, recently recognised as one of The Sunday Times Top 10 Best Places to Work for in 2024. We continually strive to build and nurture a culture where inclusiveness is part of our DNA, reflected in our values of passion, personality, respect, working together, and creativity. We believe that a variety of perspectives enriches our culture and drives our success.

We care about your career and are known for having the absolute best people in the industry. When you join us, you start a unique opportunity to become celebrated as the very best in your field. You’ll learn not only from your fellow Legends, but also through our award‑winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.

What you’ll get

Here are just some of the great benefits you will receive:

• Competitive salary + service charge
• Complimentary stays with breakfast included in all Dorchester Collection hotels
• 50% off at bars and restaurants within all of our Dorchester Collection hotels
• £1,000 Refer a friend bonus scheme; including £200 tax free on their first day
• World class learning and development opportunities
• Social events throughout the year, including our annual winter ball
• Free Meals on Duty
• Exclusive Access to a discount platform featuring 1000’s of retailers

What you’ll do

• To assist in managing the smooth running of the In Room Dining and Events services following the company standards and procedures.
• Create and maintain a team environment and motivate and train the team to achieve the required standards and therefore meeting and exceeding the guests’ expectations.
• Lead and coach your team to provide service excellence across the 240 acres of parkland. Provide luxury food and beverage service to all our guests, whether they are dining in their room, part of a social or corporate event or enjoying a picnic on property.

What you’ll bring

• You’ll bring your unique personality and passion to the role and the team.
• You have a talent for creating a positive team environment
• Communication is what keeps our departments running perfectly. You have great communication skills with a strong customer service ethic.
• You will have organisation and time management skills to arrange your daily tasks
• You have the ability to remain positive within challenging situations