Concierge Supervisor

Leonardo Hotels; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading hotel chain in Greater London seeks a dedicated Concierge. In this engaging role, you'll welcome guests, provide local recommendations, and ensure exceptional service during their stay. We value a warm personality and the ability to thrive in a busy environment. You'll enjoy perks including special room rates, recognition schemes, and a commitment to colleague wellbeing. Join our team for excellent training and clear career progression opportunities in the hospitality sector.

Benefits

Special rates on hotel rooms

Recognition scheme

Talent referral scheme

Wellbeing initiatives

Job training programs

Qualifications

• A warm and friendly personality is essential.
• Ability to support others in a fast-paced environment.
• Capacity to prioritize multiple requests effectively.

Responsibilities

• Greet and welcome guests into the hotel.
• Provide guidance and local recommendations.
• Exceed guests' expectations in every opportunity.
• Organize and prioritize requests as needed.

Skills

Customer service

Organization

Multitasking

Communication

Job description

As a Concierge, you'll be a face of the hotel, so we want you to bring your warm and friendly personality to work with you every day. Take a deep breath because you'll be stepping into a busy role! You'll be the first person to greet and welcome guests into our hotel, using your savvy knowledge to provide guidance and local recommendations for a great stay in the city. As part of a vibrant team, you'll be delivering first‑class service to our guests.

Responsibilities

• - Take all opportunities to exceed guests' expectations
• - Always have a Plan B in your back pocket to ensure guests have an excellent stay in our city!
• - Have a genuine desire to support others in a fast‑paced environment
• - Be able to organise and prioritise multiple requests at any given time

Perks

• - Special rates on Leonardo Hotel rooms across the UK & Europe
• - Company‑wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops
• - Talent referral scheme
• - Thank You Week: from ice cream trucks to yoga classes and lots in between!
• - Wellbeing Calendar
• - Ongoing job‑related training programmes with clear paths for progression

We're committed to creating a workplace where every individual-regardless of background, identity, or lived experience-is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered.

Why join us?

We look after our colleagues just as well as we look after our guests. Whether you join the NYX team, a Limited Edition or a Leonardo Hotel, you're part of the Leonardo Hotels community of over 55 hotels across the UK & Ireland. Our regular Learning Bites, "Come Join Us Guest Care" training and Wellbeing webinars all help your progress with us. With support on tap, top‑notch practical training and clear progression you'll be on track for a brilliant future in Hospitality!