Concierge / Front of House Assistants

Frimley Health NHS Foundation Trust; Slough; On-site; GBP 20,000 - 25,000; Full time

Job summary

A healthcare trust in Slough seeks proactive Concierge / Front of House Assistants to provide exemplary service to patients and visitors at the new Slough Community Diagnostic Centre. Responsibilities include greeting patients, assisting with self-check in, and ensuring a welcoming environment. The role demands strong communication skills and a compassionate approach to support individuals overcoming barriers to healthcare. Flexible working patterns are encouraged to meet diverse needs.

Qualifications

• Experience in customer service or similar roles.
• Ability to communicate with individuals from diverse backgrounds.
• Capacity to assist patients in distress or with language barriers.

Responsibilities

• Act as the first point of contact for patients and visitors.
• Greet patients in a professional and friendly manner.
• Assist patients with self-check in when applicable.
• Maintain a clean and organized reception area.
• Support individuals facing barriers to care.

Skills

Welcoming attitude

Proactive approach

Effective communication

Cultural sensitivity

Job description

We are looking for welcoming, motivated and proactive Concierge / Front of House Assistants to join our team at the brand-new Slough Community Diagnostic Centre (CDC). As the first point of contact for patients, families and visitors, you will play a crucial role in ensuring a smooth, safe and positive experience within the CDC. You will work closely with clinical and operational teams to support patient flow and uphold the highest standards of customer service.

Clinic Support Function

• To develop and maintain effective working relationships with all Trust staff to provide an accurate, efficient, professional and seamless service to patients and visitors.
• To check patient demographics are correct and amend or update details on EPIC when necessary, in accordance with standards set by Information Governance.
• Coordinate with administrative and clinical staff to ensure efficient patient flow.

Reception Function

• Greet and welcome patients, visitors, and staff in a professional and friendly manner, directing the patient to the appropriate area.
• Encourage patients in a polite manner to use self‑check in machines where applicable, assisting as appropriate, using Epic and ICE systems.
• Provide clear directions and support for patients navigating the centre.
• Offer reassurance and assistance to anxious or vulnerable patients.
• Maintain a clean, organised and safe reception and waiting area.
• Deal with patients in a polite and respectful manner complying with their requests where possible and where it is not possible to deal with them with dignity and respect.
• Communicate with visitors who may speak little or no English and may be in pain or distressed, ensuring their culture is respected.

Health Inclusion Champion

Act as a Health Inclusion Champion, promoting access for individuals who may face barriers to care such as homelessness, language barriers, disability, or low health literacy and linking them to appropriate Trust and community support.

Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer.

We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours. We do our utmost to work with our staff to meet their needs and the needs of our service and its users.