Concierge for Domestic Abuse Services - Flexible Hours

Sanctuary Group; Plymouth; On-site; GBP 40,000 - 60,000; Part time

Job summary

A supportive housing organization is seeking a Bank Concierge for their Plymouth Domestic Abuse Services. The role involves direct customer interaction, providing support to vulnerable individuals, and ensuring service security. Ideal candidates will have experience working with young people or vulnerable adults, possess good communication skills, and be able to handle challenging situations. This position offers rewards like online discounts and extensive training opportunities, working as part of a dedicated team devoted to making a difference in people's lives.

Benefits

A variety of online discounts and rewards from major retailers

Health and well-being plans

A wide range of learning and development opportunities

Qualifications

• Experience of working with young people or vulnerable adults.
• Previous experience working under challenging circumstances.
• Good communication skills.
• Ability to use IT systems confidently.

Responsibilities

• Being a first point of call to receive and direct all customer queries.
• Developing good relationships with customers, helping them develop life skills.
• Handling occasional emergency / challenging situations.
• Going above and beyond to ensure excellent service.
• Occasionally organising and running social activities.
• Some health and safety responsibilities e.g. fire safety checks.
• Ensuring service security is maintained.
• Writing and updating customer notes.

Skills

Experience of working with young people or vulnerable adults

Good communication skills

Ability to use IT systems confidently

Previous experience working under challenging circumstances

Job description

A supportive housing organization is seeking a Bank Concierge for their Plymouth Domestic Abuse Services. The role involves direct customer interaction, providing support to vulnerable individuals, and ensuring service security. Ideal candidates will have experience working with young people or vulnerable adults, possess good communication skills, and be able to handle challenging situations. This position offers rewards like online discounts and extensive training opportunities, working as part of a dedicated team devoted to making a difference in people's lives.