Concierge Assistant

Mandarin Oriental Hotel Group Limited; City Of London; On-site; GBP 28,000 - 32,000; Full time

Job summary

A luxury hotel group is seeking a Concierge Assistant for their prestigious location at One Hyde Park. The role involves providing exceptional service to residents and guests, handling doorman and porter duties, and working flexible 12-hour shifts including weekends. Candidates should possess a valid UK driving license and have experience in a 5-star environment.

Benefits

Fantastic learning and development opportunities

3 complimentary nights per year

Discounted stays at properties

Access to discounts with retailers

50% F&B & Spa discount

Complimentary Westfield Healthcare cash plan

Friends & Family hotel rate

Free meals on duty

Increased holiday entitlement

1 paid Charity Day per year

Company pension plan

Qualifications

• Possession of a valid UK driving license is essential.
• Previous 5* Hotel or Residences experience required.

Responsibilities

• Provide exceptional service to residents and guests.
• Perform doorman and porter duties.
• Cover the Concierge desk when required.

Skills

Excellent manners

Communication skills

Multi-tasking in high pressure environments

Charming and outgoing personality

Flexible availability

Job description

CONCIERGE ASSISTANT, ONE HYDE PARK

3 days on, 3 days off, 12 hour shifts

We’re looking for a Concierge Assistant to join our Concierge team at One Hyde Park.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental Hotel Group is the award‑winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought‑after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting‑edge of luxury experiences.

One Hyde Park is London’s most iconic address: designed by pre‑eminent architect Richard Rogers, the development of 85 apartments and three exclusive boutiques within four pavilions is known to be the most luxurious address in London.

Serviced by Mandarin Oriental Hotel Group, One Hyde Park is one of 22 residences under the group and offers the same luxurious, kind and generous service to the residents as Mandarin Oriental offers their guests.

As a Concierge Assistant at One Hyde Park, you will be responsible for:

• Providing exceptional service to our residents and their guests

• Doorman duties

• Porter duties

• Valet parking duties

• Cover the Concierge desk when required

As a Concierge Assistant, you will be working on a 3 on, 3 off rotating shift basis of 12‑hour shifts. Shift patterns will include weekends and bank holidays, with a requirement to cover occasional night shifts, so flexibility is required where applicable.

To be a successful Concierge Assistant candidate, you will have:

• Possession of a valid UK driving license is essential. (Advanced would be preferred)

• Previous 5* Hotel or Residences experience

• A charming and outgoing personality with excellent manners and communication skills

• Efficient in multi‑tasking in high pressure environments

• Flexible availability

Our commitment to you:

• Fantastic learning and development opportunities for all levels of staff, with targeted development programs to get you ready for the next step in your career.

• 3 complimentary nights per year, increasing to 5 with length of service

• Discounted stays at our beautiful properties across the Group

• Access to discounts and deals with over 500 popular high street retailers, including discounted gym memberships and travel deals

• 50% F&B & Spa discount

• Complimentary Westfield Healthcare cash plan, children added at no extra cost

• Friends & Family hotel rate and Spa discount

• Season ticket loan & cycle to work scheme

• Free meals on duty & uniform dry‑cleaning services

• Increased holiday entitlement with Length of Service, up to 33 days off

• 1 paid Charity Day per year to dedicate to a charity of your choice

• Free Life Insurance benefits whilst in service

• Company pension plan

• Access to Hospitality Action’s Employee Assistance Programme

• Employee Recognition Programmes

• Colleague social events and wellness programmes.

SUSTAINABILITY AT ONE HYDE PARK

Corporate responsibility values are deeply ingrained in Mandarin Oriental’s culture, and sustainability implications are carefully considered with every decision across the Group, aligning our sustainable development efforts with the industry criteria set by the Global Sustainable Tourism Council.

We strive for a better future for the next generation. Protecting the environment, people and communities are the fundamental pillars to which we devote our efforts. We are very proud of the initiatives our colleagues have implemented to help us on the path to achieving our sustainability goals, such as single‑use plastic elimination, ethical supply chain and procurement, community and colleague engagement, technology practices and waste reduction. We are committed to doing the right thing, every day.

DIVERSITY & INCLUSION

We believe a diverse and inclusive culture is better for everyone. Bringing individuals together is essential to the long‑term success of our people, our business and the societies and economies in which we operate.

All colleagues, regardless of ethnicity, gender, age, sexual orientation, disability, background or religion, should be treated fairly and with respect, should be given equal opportunities, and be valued for the contributions they make in their roles. No form of bullying, intimidation, discrimination or harassment of others will be tolerated.

ELIGIBILITY TO WORK IN THE UK

Please note, all candidates applying for this role must have obtained the right to work and live in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.