Concierge

Radisson Hotels; North East; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a dynamic team as a Guest Service Agent at a leading hotel group, where your passion for guest service will shine. In this role, you will create memorable moments for guests, ensuring their journeys are anticipated and delivered with excellence. With a focus on personal growth, you will benefit from extensive development opportunities and a supportive workplace culture. Enjoy a competitive benefits package, including special rates for team members and access to leisure facilities. If you have a positive attitude and a desire to make every moment matter, this is the perfect opportunity for you.

Benefits

Special rates for team members

Development offers and learning modules

Contributory pension scheme

Complimentary meal on duty

Uniform

Employee Assistance Programme

28 days holiday for full time team members

Free use of leisure facilities

Qualifications

• Flexibility and a positive attitude are essential for this role.
• Strong verbal communication skills and teamwork are crucial.

Responsibilities

• Ensure all aspects of the guest journey are delivered to the highest level.
• Work proactively to ensure guest satisfaction and smooth operations.

Skills

Flexibility

Positive attitude

Creative problem-solving

Strong verbal communication

Teamwork

Education

Experience in a similar position

Job description

Radisson Hotel Group is one of the world's largest hotel groups with nine distinctive hotel brands, and more than 1,600 hotels in operation and under development in 120 countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.

People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.

We are now looking for a Guest Service Agent to join our dynamic team here at Radisson Hotel Group!

We focus on you as a person, your skills, talents, and passion – not only on your resume. Because mindset is what it’s all about. And you can grow the rest with us. That's a promise!

What We Offer Our Guest Service Agent

We aim to be as good a place to work as we are to stay. That is why we offer a competitive compensation and benefits package, which includes:

1. Special rates for our team members, and friends and families while travelling and staying in our hotels
2. We take our “We grow talent, talent grows us” culture belief to heart. With us you will benefit from a wide range of development offers supporting your learning & growth right from your onboarding. This includes an individual development plan and unlimited access to more than +20K learning modules & programs through Radisson Academy
3. Participate and live Responsible Business every day together with our team members in the hotel and in the local communities where we work on creating shared value, better futures and a better planet for all
4. Contributory pension scheme and Life Assurance
5. Complimentary meal on duty
6. Uniform
7. Access to the Employee Assistance Programme through UNUM
8. Fantastic opportunities to progress
9. 28 days holiday for full time team members
10. Free use of our leisure, pool and gym facilities at off-peak times *where applicable

The Guest Service Agent Role

Our guest relations team is the heart of the house, providing a warm welcome and happy smile, and where we strive to deliver an experience that is beyond expectation - creating memorable moments for our guests.

1. Our Guest Service Agent are superheroes whose ultimate passion is guest service!
2. You will ensure all aspects of the guest journey and experience are anticipated and delivered to the highest level
3. You will exude patience, empathy and have the personality to host the show
4. As an integral part of the team, you will work proactively to ensure guest satisfaction and the smooth running of the guest services department

As Guest Service Agent, you will join a team that is passionate about delivering incredible service where we believe that anything is possible, whilst having fun in all that we do!

Qualities We Are Looking For In Our Guest Service Agent

1. Flexibility and a positive, Yes I Can! Attitude
2. An eye for detail
3. Is a creative problem-solver
4. Passionate about creating extraordinary service
5. Ability to work as part of a team to ensure guest satisfaction
6. Strong verbal communication skills
7. Experience in a similar position is beneficial but not essential

Become part of the world of Moment Makers, we are looking forward to getting to know you!