Concierge

Hilton Worldwide, Inc.; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading global hospitality company is seeking a Concierge to provide exceptional service, manage guest inquiries, and maintain hotel standards. Key responsibilities include parking vehicles, delivering messages, and offering booking services for local attractions. Applicants should possess a valid driver's license, excellent customer service skills, and knowledge of the local area. Experience in a hotel concierge role is preferred. Join a dynamic team dedicated to creating remarkable guest experiences.

Benefits

Team member discounts on hotel rates

Access to Hilton University training

Career development opportunities

Qualifications

• A valid driver's licence is required.
• Ability to respond to a variety of different work situations.
• Previous experience working in a hotel concierge position is advantageous.

Responsibilities

• Safely and efficiently park guest vehicles.
• Serve as a key point of contact for guests.
• Provide information and booking services for various guest enquiries.
• Process and deliver messages for guests.
• Maintain a safe working area and adhere to hotel policies.

Skills

Positive attitude

Good communication skills

Ability to work on your own

Knowledge of the local area

Customer service commitment

Flexibility

Job description

A Concierge serves as a key point of contact for guests and VIP guests throughout their stay at the hotel, providing information about the hotel and the local vicinity.

What will I be doing?

A Concierge is responsible for managing the first impressions of our guests and must perform the following tasks to the highest standards:

• Safely and professionally park guest vehicles at a nominated location
• Complete car checks to record damage or issue prior to entering vehicle
• Serve as a key point of contact for guests and efficiently respond to guest enquiries
• Provide information, advice and booking services for a wide variety of guest enquiries, including city tours, theatre tickets, restaurants, doctors, flight bookings, among others
• Process and deliver messages for guests
• Deliver and safely store guest luggage
• Stay current with all hotel services as well as daily VIP requests and special events
• Ensure orderliness and safety guidelines around the lobby and front door areas
• Provide support to management as required, in cases of emergency
• Project a professional manner with an emphasis on hospitality and guest service
• Maintain a clean, healthy, and safe working area
• Act in accordance with policies and procedures when working with front of house equipment and property management systems

What are we looking for?

Concierges serving Hilton brands are always working on behalf of our guests and working with other team members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• A valid driver's licence
• Right to work in Australia
• Positive attitude and good communication skills
• Commitment to delivering a high level of customer service
• Flexibility to respond to a variety of different work situations
• Ability to work on your own and as part of a team
• Knowledge of the local area

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous experience working in concierge in a hotel environment

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing team members are at the heart of it all!

• Team member only discount global and local Hilton room rates
• Excellent work environment and culture
• Access to Hilton University training, offering more than 2500 learning programs
• Career development planning and opportunities

Job

Guest Services, Operations, and Front Office