Compliance Manager

Synergy Car Leasing; Harrogate; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading regulated leasing broker in Harrogate is looking for a Compliance Manager to oversee compliance monitoring and support regulatory functions. The role requires a degree level qualification and skills in administration and compliance. You will manage training, complaints, and ensure effective communication across teams. This full-time, permanent position offers a salary between £30,000 and £40,000, depending on experience, in a supportive and growing environment.

Qualifications

• Willingness to learn and grow with the business.
• Minimum of 1-2 years in Administration, Compliance and/or Risk is desirable.
• FCA knowledge is desirable, but training can be provided.

Responsibilities

• Manage the compliance monitoring plan for the customer-facing team.
• Develop and maintain compliance policies and procedures.
• Ensure up-to-date knowledge of compliance and industry developments.
• Manage compliance reporting requirements and audits.
• Support the management of complaints and issues.

Skills

Willingness to learn

Great attention to detail

Strong listening skills

Strong writing skills

Effective verbal communication

Ability to work in a team

Ability to work independently

Education

Degree Level qualification

Job description

Compliance Manager

Location: Harrogate, North Yorkshire, HG2 8RB (2 mins walk from Hornbeam Park train station)

Job type: Full time, permanent

Salary: £30,000-£40,000 (dependent on experience)

Synergy Car Leasing is one of the UK's leading regulated leasing brokers. Known for delivering a best-in-class customer service, the Compliance Manager role supports our teams and the overall business in continuing to meet our regulatory requirements and maintain our strong processes and procedures to run an effective and compliant business.

Due to the hands-on nature of the role working closely with the Senior Leadership Team (SLT) and various departments across the organisation, this is an office-based role in Harrogate. Synergy is rated by our team as an "outstanding" place to work, achieving a 2-Star rating in the Best Companies survey for two consecutive years.

Compliance Manager Responsibilities

• Manage the compliance monitoring plan
  • Monitor and manage the compliance monitoring plan for the customer-facing team
  • Provide reporting and Management Information (MI) to the SLT
• Develop and maintain appropriate compliance policies and procedures
  • Creation of any required new policies
  • Review policies annually
• Remain updated on compliance and industry developments
  • Ensure up-to-date knowledge of compliance relevant to the industry, and communicate this to the SLT
  • Support and drive Consumer Duty throughout the organisation
• Manage compliance reporting requirements, documentation and audits
  • Provide all required information for compliance audits
  • Creation of annual reports and documentation
  • Manage relevant tracking registers
  • Provide any relevant information for reporting purposes
• Manage the training log
  • Working with the relevant managers and SLT to ensure all required training takes place
  • Keep a record of training requirements and training undertaken
• Support the management of complaints and issues
  • Support the customer service manager in responding to complaints and issues
  • Provide support and information on complaints regarding regulatory compliance and support relevant investigations by providing information

Compliance Manager Requirements

• Desirable: Degree Level qualification
• Desirable: Minimum of 1-2 years in Administration, Compliance and/or Risk
• Desirable: FCA knowledge, however, full training can be provided
• Essential: A willingness to learn and grow with the business
• Essential: Ability to work individually, but also as part of a team
• Essential: Great attention to detail
• Essential: Strong listening skills
• Essential: Strong, detailed writing skills
• Essential: Articulate and able to clearly communicate at all levels - both verbally and in writing

About Synergy Car Leasing

Synergy Car Leasing is one of the leading automotive finance and credit brokers in the UK, offering vehicle leasing and contract hire to both personal and business clients. Celebrating 20 years in 2026, Synergy is an award-winning broker with exceptional customer reviews.