Compliance & Client Relationship Consultant

Premier Recruitment Group; Carlisle; On-site; GBP 80,000 - 100,000; Full time

Job summary

A recruitment consultancy firm in Carlisle is seeking a motivated Compliance & Client Relationship Consultant. The role involves delivering exceptional client experiences and managing compliance documentation. Ideal candidates are high-energy individuals with a commitment to client satisfaction, excellent communication skills, and a strong work ethic. This position offers significant earning potential and career development opportunities in a dynamic environment.

Benefits

Commission-based earnings

Career development opportunities

Supportive team environment

Qualifications

• Demonstrated high energy, authenticity, and resilience.
• Ability to maintain a positive attitude in client interactions.
• Capacity for high empathy towards clients.

Responsibilities

• Deliver exceptional client experience via proactive communication.
• Manage compliance documentation for accuracy.
• Respond rapidly to incoming communications and requests.

Skills

High energy and authenticity

Positive mindset and strong personality

High empathy for clients

Strong work ethic

Solid administration and telephone customer service background

Confident use of Microsoft Office

Tools

CRM systems

Spreadsheets (Excel/Google)

Job description

Overview

Compliance & Client Relationship Consultant
Location: Carlisle (office based)
Salary: Commission-based contract with significant earning potential
Contract: Permanent, self-employed consultancy basis
Hours: Monday-Friday, 8.30am-5pm (flexibility required)

Premier Recruitment Group are delighted to be supporting a successful and fast-growing SME with the recruitment of a Compliance & Client Relationship Consultant. This is a fantastic opportunity for a driven and energetic individual who thrives in a dynamic, fast-paced environment and is motivated by delivering exceptional client outcomes.

This is not your typical 9-5 role. We are seeking someone with the resilience, enthusiasm and commitment to work in a high-performing team where effort and results are rewarded.

The Role

• Deliver an exceptional client experience through regular, proactive communication via phone, email and SMS.
• Manage compliance documentation, ensuring accuracy and efficiency when liaising with clients and third parties.
• Respond rapidly to all incoming communications and requests, maintaining momentum on client applications.
• Liaise with external organisations to drive applications forward and ensure KPIs are consistently achieved.
• Contact all new client leads within 60 seconds of submission.
• Update and maintain spreadsheets and CRM records with accuracy and speed.
• Handle complex and sometimes difficult client calls with professionalism and empathy.
• Consistently follow internal procedures (SOPs) both on and off calls.

The Person

We are less concerned about previous industry knowledge and more focused on finding the right personality fit. Training, including up-to-date sales techniques, will be provided for the right individual.

You will need to demonstrate:

• High energy and authenticity - naturally enthusiastic, resilient and genuine.
• Positive mindset and strong personality - able to bring optimism into every client interaction.
• High empathy for clients - with a willingness to go above and beyond to help.
• A 'no complaints, get stuck in' attitude - thrives when things don't go to plan and is not fazed by challenges.
• Radical candour - confident yet empathetic communication, even when delivering difficult messages.
• Strong work ethic - dedication to see tasks through and achieve results.
• Solid administration and telephone customer service background.
• Confident use of Microsoft Office, CRM systems and spreadsheets (Excel/Google).

Why Apply?

• Join a friendly, close-knit and ambitious team with a strong vision for growth.
• Enjoy a commission-based structure where performance directly drives earning potential.
• Significant career development opportunity, including future potential for profit-share as the business grows.
• Be part of an organisation committed to helping UK households access grant-funded home energy retrofit installations - a role with real purpose.

Important to note: This role is not suited to candidates looking for a steady-paced, fixed-hours office role. We are looking for career-driven, high-energy individuals who thrive in a demanding but rewarding environment.

If this role is of interest, please contact Kirsty Cutts on #removed#.

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