Compliance and Performance Manager

Dalkia UK; Greater London; On-site; GBP 45,000 - 60,000; Full time

Job summary

A leading facilities management company in Greater London is seeking a Performance and Compliance Manager to enhance the performance of the Selfridges contract. This role involves managing KPIs/SLA adherence, producing reports, and supporting account teams to improve performance. The ideal candidate will have experience in performance monitoring and strong communication skills. Opportunities for continuous improvement and operational excellence are key aspects of this position.

Qualifications

• Strong understanding of performance monitoring and improvement.
• Experience in managing KPIs and SLAs.
• Excellent communication and training skills.

Responsibilities

• Support KPI/SLA performance and report generation.
• Educate and train account teams on performance models.
• Develop operational reporting and attend performance meetings.

Job description

Job Description

We are looking for a Performance and Compliance Manager to join our Selfridges contract in Central London. The main function of the role is to support the performance of a key contract through the production of reports, management/support of KPI/SLA performance and implementation of business improvement activities to show continuous improvement.

Role and Responsibilities

• Doing the basics brilliantly a guiding principle of the business and drives every activity.
• This position will support the Account Manager, and Helpdesk in the running of a key Account, and will involve :
• Review the performance monitoring model for the account in relation to the running and operational of the day-to-day helpdesk / scheduling activities and interaction with the operational teams.
• To monitor, action, and ensure adherence to SLA / KPIs for both planned and reactive maintenance
• Educating, training, and supporting the account teams in the performance model and ways to improve performance / communication.
• Supporting the design of business processes for the scheduling of Planned and reactive tasks.
• Developing and issuing performance and operational reporting.
• Attending and contributing to internal and external performance meetings

Acting as the central coordinator for…