Complaints Handler

Checkatrade; Portsmouth; On-site; GBP 27,000; Full time

Job summary

Join Checkatrade as a Complaints Handler on a 9-month fixed-term contract in Portsmouth. You will play a vital role in ensuring customer reviews and complaints are handled with care while enhancing the company's reputation. A supportive environment with ongoing training means you can thrive and develop your career with us.

Benefits

Ongoing training and support

Opportunities for personal and professional development

Qualifications

• Experience in handling complaints is necessary.
• Strong written and verbal communication skills required.
• Ability to stay organized and work independently.

Responsibilities

• Investigate complaints with integrity and deliver solutions.
• Provide top-tier customer service via calls and emails.
• Collaborate with teams to ensure timely complaint resolutions.

Skills

Complaint Handling

People Skills

Organisational Skills

IT Skills

Job description

Complaints Handler- 9-month fixed-term contract

Are you a pro at handling complaints with integrity and professionalism?

As a Complaints Handler, you'll be at the heart of our mission - ensuring every review and complaint is handled with care. You’ll play a key role in upholding our brand, supporting our customers, and driving excellence. If you thrive in an environment where you work collaboratively, investigate and resolve complaints all whilst delivering top-tier customer service? This is your chance to make an impact!

Location: Lakeside, Portsmouth

Where do you fit in?

Reporting to the Reviews Team Leaders, you’ll investigate with integrity, resolve complaints with confidence, and turn challenges into solutions! Own every call and email, delivering top-tier service while keeping consumers and members informed at every step. You’ll gather the facts, collaborate with teams, and drive fast, fair resolutions—all while upholding Checkatrade’s high standards. Tackle disputes head-on, make decisive calls, and ensure every review is handled professionally and on time. Stay sharp, hit your targets, and keep learning, all while protecting sensitive information. Ready to make an impact? Let’s do this!

What’s in it for you?

• Salary is £26,860 per annum

• 40 hour working week, contractually shifts are between 8am and 6pm Monday to Friday.

• You’ll be part of a business where people matter and want to see you grow and your career flourish. We offer plenty of opportunities for personal and professional development and progression.

• Plenty of ongoing training and support.

We are an equal opportunities employer that is committed to diversity and inclusion in the workplace.

What do you need to succeed?

• Complaint Handling experience is a must

• Excellent people skills – confident in speaking to consumers and members.

• Well organised, able to work on your own initiative and part of a team.

• A “can-do” attitude and friendly demeanour while still pushing to get results.

• Strong admin and IT skills in Word, and Excel, with excellent written and verbal skills.

About us

We’re Checkatrade – the UK’s leading platform for finding a tradesperson. With more than 50,000 trades listed and over 6 million reviews, we help homeowners get jobs done right and help tradespeople grow their business.

We’re growing fast, with big plans to become the go-to brand for home improvements. If you care about great work, take pride in the details, and want to make an impact, you’ll fit right in.