Complaints Handler

Anderson Knight; Glasgow; On-site; GBP 25,000; Full time

Job summary

A leading financial services organization seeks a skilled Complaints Resolution Handler to ensure customer complaints are managed effectively. The role requires end-to-end complaint handling experience, excellent communication skills, and attention to detail. Hybrid working options available post-training.

Benefits

33 days’ holiday (25 days’ annual leave + 8 public holidays)

Extra day off for your birthday

Discretionary bonus scheme

Up to 20% pension contributions

Eyecare and private medical insurance

Clear progression

Qualifications

• Proven experience in end-to-end complaint handling.
• Strong written and verbal communication skills.
• Excellent attention to detail and problem-solving abilities.

Responsibilities

• Log, manage, and resolve customer complaints accurately.
• Take ownership of complaint cases and ensure thorough resolution.
• Work collaboratively with internal teams to expedite resolutions.

Skills

Communication

Problem Solving

Attention to Detail

Job description

Anderson Knight is partnering with a leading financial services organisation to recruit a skilled Complaints Resolution Handler.

Reporting to the Complaints Team Leader, this role plays a vital part in ensuring customer complaints are handled efficiently and in line with company policies.

To be considered for this role you must have end-to-end compliant handling experience.

Working Hours:

• Monday to Friday: 9am – 5pm, 1 in every 6 weeks you will be required to work a 12pm-8pm shift.

• Hybrid working is available following the successful completion training and probation.

Salary: £25,000

Key Responsibilities:

• Log, manage, and resolve customer complaints accurately and efficiently.

• Take full ownership of complaint cases, ensuring a thorough resolution process.

• Adhere to internal procedures, industry regulations, and company policies.

• Maintain professionalism and deliver outstanding customer service at all times.

• Work collaboratively with internal teams to expedite complaint resolutions.

• Keep customers informed with regular updates on their complaint status.

• Identify recurring issues and contribute to process improvements to prevent future complaints.

Requirements:

• Proven experience in end-to-end complaint handling.

• Strong written and verbal communication skills.

• Excellent attention to detail and problem-solving abilities.

• Ability to build and maintain strong customer relationships.

Benefits:

• 33 days’ holiday (25 days’ annual leave + 8 public holidays).

• An extra day off for your birthday.

• Discretionary bonus scheme.

• Up to 20% pension contributions.

• Eyecare and private medical insurance.

• Clear progression.

If you’re interested in this opportunity, please submit your CV in confidence.