Complaints Handler

Davies Group; Coalville; On-site; GBP 25,000 - 35,000; Full time

Job summary

A growing financial services firm in Warrington is seeking a proactive Aftersales Agent. You will engage with customers to resolve complaints and manage disputes. Ideal candidates have experience in complaints management, especially in motor finance, and possess strong communication skills. This is a permanent role with opportunities for career growth.

Qualifications

• Experience in complaints management, preferably in motor finance.
• Detail-oriented and organized with strong phone communication skills.

Responsibilities

• Engage with customers and partners through various channels.
• Investigate complaints and maintain accurate records.
• Manage calls effectively and provide appropriate resolutions.

Skills

Customer relationship management

Complaint resolution

Attention to detail

Job description

Overview

Our client, an ambitious and growing financial services firm, are looking to appoint a pro-active & dynamic Aftersales Agent to support dispute resolution and customers with complaints, effectively resolving issues to ensure a positive customer outcome. THIS IS A PERM ROLE BASED IN WARRINGTON.

Responsibilities

• Engage with customers, introducers and other 3rd parties through a variety of channels – including telephony, email and letters, building rapport and developing relationships with customers and key partners alike.
• Investigate complaints thoroughly, provide regular updates and maintain accurate, detailed records throughout.
• As a front line role engaging with customers it is vital you manage calls in an effective, efficient and empathetic manner, whilst providing clear, concise & appropriate resolutions in accordance with company policy and regulated guidelines (FCA, DISP, CRA).

Requirements / Qualifications

• Experience in complaints (SQ), preferably within motor finance and used to managing the process from end-to-end.
• Detail oriented, organised, confident on the phone, able to build relationships and have the drive & enthusiasm to succeed.