Complaints Case Worker

Adecco; Exeter; On-site; GBP 40,000 - 60,000; Part time

Job summary

A governmental agency in Exeter is seeking a part-time Complaints Case Worker to provide support to customers, including the public and police officers. The role involves managing complaints, ensuring professionalism, and maintaining records. Candidates should possess strong communication skills and integrity. This temporary position offers flexible hours and a competitive hourly rate.

Benefits

Flexible working hours

Competitive hourly rate

Valuable experience in public services

Qualifications

• Strong customer focus with excellent communication.
• Attention to detail and organizational skills.
• Ability to analyze and assess information effectively.

Responsibilities

• Deliver customer service by handling inquiries.
• Assess and prioritize complaints promptly.
• Liaise with officers and agencies throughout investigations.

Skills

Excellent written and verbal communication skills

Strong administrative and organizational abilities

Proven research and analytical skills

Good computer literacy

Integrity and confidentiality

Job description

Overview

Join Our Team as a Complaints Case Worker!

Are you a compassionate, detail-oriented individual with a knack for customer service? Our client is excited to announce an opportunity for a Part-time Complaints Case Worker to join the Dorset Police Force at their Middlemoor Police Headquarters in Exeter. This temporary role is perfect for someone looking to make a difference in public services while working within a supportive team environment.

Position Details

Role: Complaints Case Worker

• Contract Type: Temporary until at least the end of November 2025
• Working Hours: 18.5 hours per week (days & hours to be agreed)
• Hourly Rate: £13.53
• Location: Middlemoor Police HQ, Exeter

Your Purpose

As a Complaints Case Worker, you will provide a professional and confidential support service to a range of customers, including the public, police officers, and external agencies. Your role will involve ensuring each complaint is handled with care and professionalism, providing timely responses and managing expectations effectively.

Main Responsibilities

• Deliver exceptional customer service by handling inquiries from various stakeholders.
• Assess and prioritise complaints, ensuring they are directed to the appropriate channels promptly.
• Maintain accurate records on our databases, ensuring compliance with policies and guidelines.
• Liaise with various officers and agencies to provide updates and support throughout the investigative process.
• Conduct necessary administrative tasks, ensuring all documentation is completed within defined timelines.
• Quality assurance of complaint handling processes to ensure adherence to statutory guidelines.

What We're Looking For

• Excellent written and verbal communication skills, with a strong customer focus.
• Strong administrative and organisational abilities, with an eye for detail.
• Proven research and analytical skills to collate and assess information effectively.
• Good computer literacy across multiple databases.
• Integrity and confidentiality, representing the organisation professionally.

Why Join Us

• Be part of a dedicated team making a difference in public services.
• Gain valuable experience in a fast-paced environment.
• Flexible working hours to suit your lifestyle.
• Competitive hourly rate with the potential for personal and professional growth.

Important Note

Candidates must have been living in the UK for a minimum of 3 years to obtain vetting clearance.

How to Apply

Please submit your CV and a cover letter outlining your experience and suitability for this role.

Don’t miss out on this fantastic opportunity to make an impact in public services!

Additional Information

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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