Complaints & Admin Support Specialist - Flexible Hours

Northumbria Police; Newcastle upon Tyne; On-site; GBP 22,000 - 28,000; Full time

Job summary

A regional law enforcement agency in Newcastle upon Tyne seeks a Support Services Administrator. This role involves handling complaints, administrative support, and maintaining databases. Candidates must possess strong customer service skills, problem-solving abilities, and experience in a professional setting. The position offers various benefits, including flexible working hours and a public sector pension scheme.

Benefits

26 days' leave plus 8 bank holidays

NHS Fleet Solutions Car Lease Scheme

Enhanced maternity and parental leave

Flexible working hours

Public sector pension scheme

Corporate travel discounts

Access to private healthcare

Discounts on shopping and dining

Extensive paid sick leave

Access to gyms

Cycle to work scheme

Responsibilities

• Handle and process both paper and electronic mail.
• Provide telephone support to key stakeholders and the public.
• Manage and update national and local databases.
• Track and record complaints processes.

Skills

Administration experience in a professional setting

Excellent customer service

Strong problem-solving abilities

Ability to prioritise tasks

Team player with experience handling confidential information

Job description

A regional law enforcement agency in Newcastle upon Tyne seeks a Support Services Administrator. This role involves handling complaints, administrative support, and maintaining databases. Candidates must possess strong customer service skills, problem-solving abilities, and experience in a professional setting. The position offers various benefits, including flexible working hours and a public sector pension scheme.