Compeer Befriending and Hospital Visiting Officer

NCL Health and Social Care Academy; Greater London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A community health organization in Greater London seeks a compassionate Compeer and Hospital Visiting Officer to enhance services for those affected by mental health challenges. This role focuses on supporting volunteer matching, coordinating hospital visits, and building relationships with clients. Strong communication and organisational skills are essential, along with experience in service delivery. This position offers benefits such as a pension contribution, life insurance, and professional development opportunities.

Benefits

4% pension contribution

2 x salary - Life Insurance

Discounts at major retailers

24/7 access to a GP

Employee Assistance Programme

Wellbeing Hub access

Career development opportunities

Free DBS check

Qualifications

• Experience working in a service delivery or support environment.
• Experience supporting or managing volunteers.
• Ability to engage effectively with people experiencing mental health needs.

Responsibilities

• Support and monitor Compeer befriending matches, ensuring regular contact.
• Liaise with volunteers, patients, and Chaplaincy Departments to facilitate visits.
• Maintain accurate and confidential records using database systems.
• Promote the Compeer and Hospital Visiting services across partnerships.

Skills

Strong communication skills

Organisational skills

Experience in service delivery or support

Understanding of safeguarding and risk management

Job description

Jami is looking for a compassionate and organised Compeer and Hospital Visiting Officer to join our Social Engagement Service. This vital role supports two key programmes – Compeer Befriending and Hospital Visiting – helping people affected by mental health challenges to feel less isolated and more connected to their community. As part of a supportive and values-driven team, you’ll help match, guide and support volunteers and clients, building positive and trusting relationships. You’ll also play a key role in coordinating visits to Jewish patients in hospitals, offering companionship and acting as a bridge between patients, volunteers, and Chaplaincy services.

About Us
Jami is here for when mental illness and distress make everyday life a struggle. In November 2023 Jami and Jewish Care announced they would become one, to ensure long-term sustainable services for people of all ages in the community. With the combined expertise of Jewish Care and Jami, we can support even more people in their journey to better mental health, providing treatment, support and education to young people, adults, families and community leaders in the Jewish Community.

Your Role
Proactively support and monitor Compeer befriending matches, ensuring regular contact and recording interactions accurately. Liaise with volunteers, patients, and Chaplaincy Departments to facilitate hospital visits. Carry out assessments and refer clients to appropriate services where needed. Support recruitment, training, and supervision of Compeer and Hospital Visiting volunteers. Raise safeguarding or welfare concerns as appropriate, following Jami’s policies and procedures. Maintain accurate and confidential records using Jami’s database systems. Promote the Compeer and Hospital Visiting services across Jami, Jewish Care, and local community partners. Build strong working relationships with local charities, faith partners, and community groups.

About You
Experience working in a service delivery or support environment. Experience supporting or managing volunteers. Understanding of safeguarding, confidentiality, and risk management. Strong communication, organisational, and IT skills. Ability to build trust and engage effectively with people experiencing mental health needs.

Your benefits
Our Benefits include: • 4% pension contribution (Legal and General) • 2 x salary - Life Insurance. • A huge range of discounts at major retailers and supermarkets • 24/7 access to a GP either online or on the phone • Access to our Employee Assistance Programme providing confidential advice. • Our Wellbeing Hub which contains lots of articles and support with mental and physical wellness, free fitness, and yoga videos and lots more • Career development opportunities and access to our online learning management system • Free DBS check where the role requires.