Community Support Worker - Home first

Leicestershire County Council; Leicester; Hybrid; GBP 28,000 - 35,000; Full time

Job summary

A local government organization in Leicester is seeking a Community Support Worker to support adults and promote their independence. This role offers a structured progression from Grade 8 to Grade 9 with a salary range of £28,605 - £34,359. Responsibilities include conducting assessments, connecting individuals to community resources, and ensuring safety. The position is hybrid, requiring visits across Leicestershire, and applicants must have the legal right to work in the UK.

Qualifications

• Experience working with adults in social care settings.
• Understanding of need and risk assessments.
• Ability to travel across Leicestershire for visits.

Responsibilities

• Conduct assessments and devise support plans for individuals.
• Connect individuals with their local community and agencies.
• Identify and report safeguarding and high-risk situations.

Skills

Communication skills

Negotiation skills

Assertiveness

Conflict management

Education

Level 2 in Maths and English

Job description

Community Support Worker (Career Grade) – Home First

Organisation: Leicestershire County Council

Work Location: Locality Office in - County Hall, Coalville, Wigston & Knighton Street

Worker Category: Hybrid

Working Hours: Various

Contract Type: Permanent

Closing Date: Monday 5th January 2026

Salary: Grade 8 - 9 - £28,605 - £34,359 per annum (pro rata for part-time)

This role does not meet the eligibility requirements for new visa sponsorship applications therefore you must already have the right to work in the UK in order to apply.

Are you looking for a rewarding career where you can make a difference to the lives of adults in Leicestershire? Are you passionate about promoting independence?

We are looking for passionate and committed individuals to join our Care Pathway teams as Community Support Workers (CSWs). This career‑graded role offers a structured progression route from Grade 8 to Grade 9, supporting adults, their families and carers in line with the Care Act 2014 and Mental Capacity Act 2005.

At Grade 8, you will begin your journey with a comprehensive Learning and Induction Programme, including the Care Certificate and Diploma in Care Level 2. With mentoring from Senior CSWs, you’ll develop the skills and experience needed to progress to Grade 9, where you’ll take on more complex responsibilities including assessment, support, and case management.

About the Role

As a Community Support Worker, you will meet with individuals, families and carers to connect and listen and where necessary undertake an assessment under the Care Act 2014. Where there is an eligible need, you will devise a plan for how the person can access the support they require this may be connecting with their local community, referral on to other agencies or provide service to support their unmet need. Where necessary, you will identify and report potential safeguarding, consider mental capacity, and other high‑risk situations where a person’s safety or liberty may be at risk. Your team will have an office base and can work in a hybrid way. You will undertake visits to people in their own homes, in a hospital setting or wherever the person feels most comfortable to meet you.

We have vacancies in the following teams:

• Home First West Discharge (X3 Permanent 37 Hours Per Week)
• Home First East Discharge (X3 Permanent, 37 Hours Per Week)

Our Teams

Home First is a busy frontline team, offering short term support to older adults and people with physical and mental health conditions. You will be required to work at pace and manage your own case. You will need to be assertive, dynamic, and resilient to manage this exciting and rewarding position. We have a great team, who are supportive and knowledgeable, to support your induction into our service.

To find out more about what it’s like to be a Community Support Worker, please see Katie’s story here.

We are passionate about developing your career in social care.

Career Path

As a Grade 8 Trainee Community Support Worker you will be in your first CSW role and will be expected to develop experience, knowledge and skills, complete the Learning and Induction Programme and undertake your duties with support and supervision.

As a Grade 9 Community Support Worker you will be expected to have sufficient experience, knowledge and skills to manage your workload under supervision, to deliver a high quality, person centred, accountable statutory social care. This includes demonstrating competency undertaking Care and Support Assessments, Mental Capacity Assessments and making Best Interest decisions.

As a Community Support Worker, there are further opportunities to develop your career in Adult Social Care at Leicestershire County Council, such as the opportunity to apply to undertake a Social Work Apprenticeship, Occupational Therapy Apprenticeship and routes in leadership roles.

Please click here to see the CSW career progression plan.

A DBS enhanced check for a regulated activity is required for this post.

You will require a valid full driving licence or access to a vehicle for this position.

About You

To apply for the CSW post, you must:

• Hold a Level 2 in Maths and English
• Have relevant experience of working with adults in a social care setting and of working with other agencies within a fieldwork environment.
• Understand the need to undertake need and risk assessments and the issues/needs that adults and their families/carers may have.
• Have a good understanding of social care organisations and their roles and responsibilities as part of the wider community and voluntary sector.
• Be a confident communicator who is skilled in negotiation, persuasion, assertiveness, and conflict management, and able to build effective working relationships.
• Be able to recognise the limits of own accountability and responsibility, and to seek appropriate support and advice when required.
• The ability and means to travel across the county of Leicestershire to undertake visits

We would also expect you to share our commitment to our values and will ask you to evidence when you have demonstrated them as part of the interview process.

Interested in Flexible Working?

We are keen to support employees to balance their working life with other commitments. Therefore, wherever possible we will consider working arrangements that suit an individual’s personal circumstances whilst still meeting the needs of the Council. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below. This may include requests for term‑time working, part‑time hours, compressed hours, flexible start and finish times, home/remote working, etc.

Every role within the Council has a defined working style which determines where they can work. The worker category applicable to this post is detailed in the above advert. You can find out more about our worker categories in the Our Working Styles page on our career site.

Contact

For welcome applicants from Ethnically Diverse and LGBTQ Plus communities and people with disabilities to create a balanced workforce and one that reflects the communities we serve. Applicants with a disability who meet the criteria listed in the “About You” section above will be offered an interview under the Disability Confident Employer Scheme.

To apply for this job, please click ‘Apply Now’. You will need to upload a supporting statement as part of your application which explains how you meet the criteria listed in the ‘About You’ section above. For more information, see the How to Apply section on our career site.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

If you have any technical issues when trying to apply for this post, please contact our Employee Service Centre: https://emss.org.uk/support

By applying for this post, you agree to our Terms and Conditions.