Community Support Worker

NHS; Redditch; On-site; GBP 24,000 - 30,000; Full time

Job summary

A healthcare provider in Redditch is seeking a dedicated Community Support Worker to join their team. The role involves supporting evidence-based health interventions for adults with mental health challenges. Applicants must possess a Level 3 qualification in Care and relevant experience. The position offers flexibility in working hours, and professional development opportunities. Join us in our mission to enhance community welfare and make a positive impact in mental health support.

Benefits

27 days leave plus bank holidays

NHS pension scheme

Flexible working options

Supportive staff networks

Health and wellbeing opportunities

Qualifications

• Demonstrated knowledge of communication and social support skills.
• Experience working one-on-one with adults or older adults with mental health problems.
• Level 3 qualification or equivalent experience expected.

Responsibilities

• Support registered professionals in delivering evidence-based health interventions.
• Act as a role model and maintain professionalism.
• Work as part of the Multi-Disciplinary Team (MDT) in the community.

Skills

Communication skills

Literacy skills

Numeracy skills

Observing skills

Social support skills

Education

Level 3 qualification in Care

Level 2 qualification in Care or equivalent

Job description

Herefordshire and Worcestershire Health and Care NHS Trust

Community Support Worker

The closing date is 28 December 2025

This post is only open to current employees of the Trust.

Join our team, we pride ourselves in providing outstanding care to patients across Redditch. We will provide you with resources to develop and progress a long-term career as well as flexibility, continual professional development as well as a wide range of wellbeing and support.

18.75 hours during Monday to Friday, on a fixed term contract until November 2026.

In the Redditch Neighbourhood Mental Health Team (NMHT) we strive to improve the mental health and wellbeing of our local communities.

If you are passionate, self‑motivated, and looking to be part of an exciting opportunity to contribute to the development of NMHTs then we would welcome your application and look forward to hearing from you.

This is a fixed–term post to provide cover for absence for a specific purpose that we anticipate will be required until November 2026. We reserve the right to end this contract sooner with appropriate notice.

Please note the Trust will not routinely provide sponsorship to work for this role. In addition to meeting Home Office salary threshold you must have the significant experience to be offered top of the pay band and work a minimum of 35.5 hours per week.

If you wish to be considered for a secondment please gain permission from your Substantive Manager before applying.

Main duties of the job

Will work as a key member and resource of the MDT core team.

Aspects of the role would also include close working within the MDT, undertaking and supporting individuals accessing the service in recovery‑focussed activities.

There is scope for professional development as the trust has a repertoire of training available to those wishing to extend their skill set. Developing our workforce is important to us, and we are pioneering champion roles across the organisation.

Support registered professionals to deliver evidence‑based interventions, managing a caseload of patients

Supporting and signposting to improve social isolation and improved population health.

You will have experience of working with this user group in community settings.

The ability to work flexibly as the need of the service demands is essential.

Attend weekly MDT meetings, participate in professional meetings, signpost to adjunct services depending on patient need.

Support and guidance to the carers of patients accessing the services

About us

At Herefordshire and Worcestershire Health and Care NHS Trust, we are working together to deliver outstanding care. We run community hospitals and community health services across Worcestershire and provide mental health and learning disability services across both Herefordshire and Worcestershire.

Our people (all 4500+ of them) provide services for people of all ages, experiencing both physical and/or mental health conditions from over 100 sites.

We will support you to thrive; offer flexible working options for a great work‑life balance, help you fulfil your ambitions, and empower you to make positive changes within your team or service. We value diversity and encourage applications from people of all backgrounds, cultures, and ethnicities.

What we offer;

• 27 days leave plus bank holidays, increasing up to 33 days with long service
• Generous NHS pension and enhanced pay when you work unsocial hours
• Flexible and agile working opportunities
• Great maternity, paternity, and adoption support
• Wide range of supportive staff networks
• Health and wellbeing opportunities

If you would like to know more, please visit our website.

We encourage you to read the attached applicant guidance notes.

Sharing your data - As a data controller we may sometimes need to process your data to pursue our legitimate business interests, for example to request a survey from you (optional), to support the Trusts understanding of where you gained interest in working for the Trust.

Job responsibilities

Act as a role model to colleagues, always seeking to maintain the highest standards of professionalism.

Use their initiative and take responsibility for themselves and the quality of their work and the service they provide to patients.

Work across all clinically appropriate patients, 17‑years-old and over, to deliver evidence‑based interventions.

Work as integral team member, bolstering recovery‑based interventions in the community.

Support medicines management/ clinics related to physical health delivery

Represent the team on specific projects and working groups as required.

For full details of the duties and criteria for the role please refer to the job description and person specification attached.

Person specification

Knowledge

• The post holder will demonstrate a sound knowledge and understanding of Communication skills, Literacy skills, Numeracy skills, Observing skills, Recording skills & Social support skills

Skills & Abilities

• Ability to challenge poor behaviour
• A positive attitude and able to act on feedback
• Ability to praise and be supportive to others
• Ability to communicate clearly and effectively in English in both verbal and written formats

Experience

• Previous relevant experience working with the client group
• One to one working
• Working with adults/older adults with mental health problems

Qualifications

• Level 3 qualification (e.g., A‑level, NVQ3) in Care or equivalent qualification or experience
• Level 2 qualification (e.g., GCSE, NVQ2) in Care or equivalent qualification or experience and will be expected to undertake the relevant level 3 qualification on appointment to post
• Will be expected to meet the Care Certificate standards within 12 weeks of commencing employment with the Trust
• I understand that I will be asked to provide original certificates to verify my qualifications at point of offer.

Additional Criteria

• Applicants should be able to work flexibly and with minimal supervision. The ability to cope with changing situations to routine is also important
• Able to meet the travel requirements of the post
• You understand that we will not routinely provide sponsorship to work for this role.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Herefordshire and Worcestershire Health and Care NHS Trust