Community Receptionists

London North West Healthcare NHS Trust; City of Westminster; On-site; GBP 10,000 - 40,000; Full time

Job summary

A prominent healthcare trust in the UK is looking for a professional to serve as the first point of contact for service users in a sexual health setting. The ideal candidate must possess excellent interpersonal, telephone, and IT skills while promoting access to services for all patients, including teenagers. Responsibilities include directing patients, ensuring confidentiality, and working evening shifts as required. A commitment to equality and diversity is essential. Training will be provided for IT systems and sexual health processes.

Qualifications

• Excellent interpersonal skills and ability to work with patients of diverse ages and backgrounds.
• Strong telephone and IT skills; willingness to undertake required training.
• Ability to work independently and as part of a team; reliable and professional conduct.
• Commitment to equality and diversity in the workplace.

Responsibilities

• Be the first point of contact for service users and direct patients to the appropriate member of the multidisciplinary team.
• Provide a professional and caring welcome to patients of all ages, including teenagers; promote access to services for young people.
• Work independently using your own initiative while contributing as a strong team member.
• Demonstrate excellent telephone and IT skills; training will be provided for IT systems and in contraception and sexual health processes.
• Work evening shifts as required (one to two days a week).
• Promote wellbeing and safety by acting promptly on concerns, communicating effectively, and sharing information in line with policy and procedures.
• Ensure compliance with safeguarding and consent requirements for staff working with vulnerable groups (enhanced criminal records checks).

Skills

Excellent interpersonal skills

Strong telephone skills

Strong IT skills

Job description

Overview

Your role will be crucial to the smooth running of the service, as you will be the first point of contact for our service users. You will have excellent interpersonal skills to ensure that all patients have a positive experience of the service. This non-judgemental role is within the Sexual Health field and deals with directing patients to the correct member of our multi-disciplinary team and dealing with highly confidential and sensitive issues. You will provide a professional and caring welcome to patients of all ages including teenagers, promoting access to services for young people. You will be able to work independently using your own initiative while maintaining your role as a strong team player. You will have excellent telephone and IT skills. Training will be provided for our IT systems and in contraception and sexual health processes. This post requires working on evening shifts as well, one to two days a week.

We promote the wellbeing and safety of all our patients and carers by acting promptly on concerns, communicating effectively and sharing information appropriately, according to the standards determined by our policy and procedures. All posts working with vulnerable groups will be subject to an enhanced criminal records check upon appointment and staff will need to give their consent for the Trust to receive regular updates on their criminal records status throughout their employment.

Due to the high volumes of applications we receive for certain posts, we reserve the right to close any adverts before the published closing date once we have received a sufficient number of applications. After the closing date we strongly advise you check the email account which is registered. If you have not heard from us within four weeks of the closing date, please assume that you have not been shortlisted. Our employment checking processes require that all shortlisted applicants provide the contact details of their current HR Department. If shortlisted you will be sent an email reminder to present the contact details of your HR Department at the interview. Please note the Trust uses identity checking software for verifying the authenticity of identity documents provided by candidates. As part of our commitment to Equality and Diversity at LNWUH, we are encouraging applications from BME (Black ,Minority Ethnic) candidates as we seek to ensure our workforce structures are representative of the diversity of the communities we serve.

London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond. Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people. We run major acute services at Northwick Park Hospital, St Mark\'s Hospital, Ealing Hospital and Central Middlesex Hospital. We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.

Responsibilities

• Be the first point of contact for service users and direct patients to the appropriate member of the multidisciplinary team.
• Provide a professional and caring welcome to patients of all ages, including teenagers; promote access to services for young people.
• Work independently using your own initiative while contributing as a strong team member.
• Demonstrate excellent telephone and IT skills; training will be provided for IT systems and in contraception and sexual health processes.
• Work evening shifts as required (one to two days a week).
• Promote wellbeing and safety by acting promptly on concerns, communicating effectively, and sharing information in line with policy and procedures.
• Ensure compliance with safeguarding and consent requirements for staff working with vulnerable groups (enhanced criminal records checks).

Requirements / Qualifications

• Excellent interpersonal skills and ability to work with patients of diverse ages and backgrounds.
• Strong telephone and IT skills; willingness to undertake required training.
• Ability to work independently and as part of a team; reliable and professional conduct.
• Commitment to equality and diversity in the workplace.