Community Manager

FPMR Ltd; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A premium workspace provider in Greater London seeks a Community Manager to oversee daily operations while driving sales and ensuring a welcoming environment for members. The ideal candidate will possess strong leadership, customer service, and organizational skills. Responsibilities include managing member relationships, overseeing workspace operations, and supporting community events. This full-time role requires flexibility and offers potential for permanent placement.

Qualifications

• Experienced in sales or hospitality with proven results.
• Strong leadership and team management skills.
• Excellent communication skills.

Responsibilities

• Drive sales for private offices and services to maintain occupancy.
• Act as main point of contact for members and ensure high service standard.
• Oversee daily operations and support member events.

Skills

Sales experience

Customer service skills

Leadership skills

Organizational skills

Proactive attitude

Tools

CRM systems

Job description

This role is responsible for running the day-to-day operations of a premium workspace while driving office and ancillary sales. The Community Manager is the main point of contact for members, ensuring a high standard of service, smooth operations, and a positive community atmosphere.

Hours

Full-time role (standard business hours, typically Monday քաղաք- Friday 8:30am - 5pm)

Flexibility required for events, tours, and occasional out-of-hours networking

Start: March 2026 - March 2027 بمع potential to go into a permanent role

Duties

• Drive sales for private offices and additional services to maintain full occupancy
• Lead office tours and manage the full sales process from enquiry to close
• Act as main point of contact for members, delivering a high standard of customer service
• Oversee daily operations of the workspace, including front desk, cleaning, and maintenance
• Plan and support member events and community activities
• Manage billing, reservations, and CRM systems
• Liaise with suppliers and building partners
• Lead, support, and recruit community team members as needed
• Build and maintain strong relationships with members to supportرو retention
• Handle member feedback, complaints, and issue resolution in a calm, professional manner
• Create a welcoming and professional front-of-house experienceizwe at all times
• Oversee onboardingológicos and offboarding of members
• Produce and coordinate internal communications such as newsletters and notices
• Support marketing activity through promotions, events, and local networking
• Monitor workspace presentation, cleanliness, and overall standards
• Track sales activity and performance against targets mysdiv>
• Ensure systems, access, and IT basics are functioning correctly
• Take initiative to improve processes and the overall member experience

The Idea Candidate

• Experienced in sales or hospitality with proven results
• Confident, organised, and able to manage a fast-paced environment
• Strong leadership and team management skills
• Excellent communication and customer service abilities
• Proactive, flexible, and solution-focused
• Comfortable with CRM and operational systems

If you have the skills and experience for this role, we would love to hear from you!