Community Manager

Keywords Studios Plc; City of Westminster; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading gaming service company is seeking a Community Manager to engage with players and manage interactions on social media. Responsibilities include crafting content, moderating discussions, and gathering player feedback. Ideal candidates will have C2 proficiency in English and a passion for video games. This role requires occasional reporting from the London office.

Qualifications

• Mastery in C2 level English language proficiency.
• Outstanding communication and writing skills.
• Strong understanding of various social media platforms.

Responsibilities

• Review community interactions on social media.
• Craft engaging content for social media.
• Apply moderation skills to maintain discussions.
• Keep records and create reports for community insights.
• Foster a safe and welcoming game community.
• Suggest new initiatives for community growth.
• Forward player feedback to developers.

Skills

C2 level English proficiency

Outstanding communication skills

Passion for video games

Experience with social media

Job description

Overview

Become the gaming community's rockstar as our Community Manager! Engage players on social media, create epic content, and be their voice towards the Dev team behind their favorite game. Your suggestions will level up the gaming experience, and make the community grow stronger every day! Join us for a thrilling journey in the world of gaming! What are we looking for?

Responsibilities

• Review all incoming community interactions on various social media platforms and respond promptly to player queries and comments, ensuring their voices are heard and valued.
• Showcase your creativity by crafting engaging content for social media that captivates and excites the gaming community.
• Apply your moderation skills to maintain discussions and comments in line with community guidelines, fostering a positive and respectful environment.
• Keep meticulous records and create comprehensive reports as needed, providing valuable insights to support community growth.
• Embrace your role as a community caretaker, ensuring the game community remains safe, friendly, and welcoming for all players.
• Bring your passion and innovation to the table by proactively suggesting new initiatives to grow and nurture the gaming community.
• Work closely with developers, forwarding them important player feedback and issues, to contribute to constant improvements in the gaming experience.
• Mastery in C2 level English language proficiency.
• Outstanding communication and writing skills to connect with players and team members effectively.
• A burning passion for video games and social media, bringing your excitement and love for gaming to every interaction.
• Strong understanding and experience across various social media platforms, ensuring seamless community engagement.
• Ability to report from our London office on an occasional basis.

Nice-to-haves

• Experience in managing or moderating online communities within the gaming space, either professionally or during your spare time.

Since 1998, we've been on a mission to reshape how players interact with their favorite games, growing into a global team of over 12,000 professionals spread across 70+ studios in 26 countries.

We are always there to lend a hand to video games developers and publishers by offering a wide range of solutions: from art and audio to testing, localization and finally - Player Engagement - which is one of the fastest-growing Service Lines at Keywords Studios. Player Engagement provides technical support, community management, and trust & safety services for a wide range of AAA and Indie studios in the gaming industry. Join us in our mission to build engaging player communities and offer outstanding experiences!