Community Housing Assistant

Home Group Limited; Reading; On-site; GBP 25,000; Part time

Job summary

A community housing organization is seeking a Community Housing Assistant in Reading. This part-time role involves engaging with customers, supporting housing managers, and conducting safety checks. Applicants should be proactive, organized, and passionate about customer service. The position offers flexible working hours, great benefits including a health cash plan, and a welcoming work environment.

Benefits

34 days leave increasing to 39

2 days volunteering

Health cash plan

High street discounts

Career growth opportunities

Qualifications

• A proactive and well-organized approach.
• Genuine desire to help customers.
• Ability to use technology effectively.

Responsibilities

• Build connections with communities through engagement.
• Support housing managers with patch management.
• Manage voids processes and liaise with authorities.
• Conduct routine safety checks in buildings.
• Handle admin tasks including record updates.

Skills

Positive attitude

Excellent customer service

Confidence in teamwork

Understanding of housing management

Technology proficiency

Job description

Community Housing Assistant

£24,638 per annum (pro rata) and great benefits including Health Cash Plan

Permanent, part time (20 hpw), we are flexible on work pattern.

Reading and Berkshire area

We can’t offer CoS for this role

Home, a place where you belong

This is a great job opportunity for a Community Housing Assistant to join Home Groups awesome housing team in our Reading Office. As our Community Housing Assistant (CHA) you’ll provide friendly, face to face support to our communities. If you like variety, meeting and supporting customers, and want to develop a career in housing, then this is the perfect job for you!

What you’ll do

• Through visibility, engagement with customers and proactivity on our estates, you’ll build strong connections and gain a deep understanding of our communities
• You’ll support our housing managers to look after their patches and through this, help us to improve our local neighbourhoods.
• You’ll support with tasks such as managing our voids processes which includes liaising with local authorities, estate inspections, engaging and meeting with contractors on site.
• You’ll carry out and record the routine safety and compliance checks in our buildings and communities.
• You’ll also manage the admin updating records, ordering, and arranging payment for works to be done.

Why join us

This is more than a job, it’s a place where you feel valued. With our learning and development offer, and support from friendly colleagues, you’ll make a real difference every day! If you’re ready to leave behind the ordinary, do something that really matters. Be part of one of the UK’s top 10 Great Places to Work!

You have

• A “can do” positive attitude, you’re proactive and well organised, able to work on your initiative.
• A real passion for delivering excellent customer service and a genuine desire to help your customers.
• Confidence working collaboratively with colleagues in other parts of the business and external partners
• An understanding of housing management, housing law and universal credit would be ideal, but they’re not deal breakers!
• The ability to use technology to navigate our systems and update customer records

Stronger together

We do our best work when we’re ourselves. That’s why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work!

The practical bits

• This is a hybrid role however, you’ll spend most of your time in our Reading Office and in the community. We do all get together regularly 1 day a week.
• Once you are fully up to speed there will be opportunities to work from home, along with some flexibility to adapt your working hours.
• We work Monday to Friday and work occasional evenings to meet with customers. The great news is that you’ll be able to shape your own diary.
• To get from A to B, you’ll need a vehicle insured for business purposes. The great news is that we’ll pay your mileage!
• You’ll need an Advanced DBS check done and we pay for that.

What’s in it for you?

• Enjoy 2 days volunteering, 34 days leave (this includes bank holidays and a "me day"!), increasing to 39
• Health cash plan saving you from £1140 per annum. We’ll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more.
• Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us.
• We Grow Our Own colleagues (not literally of course!), when you’re ready for the next step in your career, you can grow with us!
• Colleagues really matter to us, that’s why we’re the 10th Best place in the UK for Wellbeing. Our tools and support help you when you need them.

Find out more

Click APPLY NOW to see our Community Housing Assistant job description, find out about us and for help to apply. Sometimes we close a job early, so don’t delay or you might miss out. Finally, do let us know if there’s anything we can do, to help you shine in our process by making reasonable adjustments at [e-mail]

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