Community Host / Leisure Assistant - Sutton Coldfield Area

Vivify Venues; Sutton Coldfield; On-site; GBP 40,000 - 60,000; Part time

Job summary

A community-focused leisure company in Sutton Coldfield is seeking a part-time Community Host/Leisure Assistant. In this role, you will ensure facilities are ready for hirers, assist with cleaning, and maintain safety standards. Ideal candidates possess strong communication skills and a passion for customer service. The role offers training and a supportive environment for professional growth, with additional benefits such as staff uniforms and development opportunities.

Benefits

Employee of the month award

Full access to wellbeing programme

Career development opportunities

Qualifications

• A great communicator who can represent the company professionally.
• Organized and quick to act to provide the best customer experience.
• Interested in learning and development opportunities.

Responsibilities

• Welcome hirers and ensure facilities are set up on time.
• Assist with cleaning duties to maintain school premises.
• Complete health and safety checks and report hazards.

Skills

Communication skills

Organizational skills

Customer service

Flexibility

Job description

Community Host / Leisure Assistant - Sutton Coldfield Area

Community Host / Leisure Assistant – Part Time, Zero hour contract – £10.00 - £12.21 per hour

Who Are Vivify?

We believe nothing is more important than people’s health and happiness. What we do makes a difference. We want to inspire people everywhere to get the most out of life, bring communities together and help schools generate much needed revenue.

We PRIDE ourselves on minimising the hassle for schools to let out their sports and leisure facilities and our Community Hosts are PASSIONATE about providing an excellent service to groups who hire those facilities.

Job Purpose

To welcome our hirers and their groups into the schools’ facilities ensuring all facilities are opened and set up on time for each group to be able to enjoy their visits.

Role and Responsibilities

• Deliver a world class experience for our hirers, ensuring all customers receive a positive and memorable experience. Assist hirers with the setting up of facilities for lettings & other school related events, from setting up a badminton net to switching on the floodlights.
• Undertake light cleaning duties to ensure that the school’s premises are always left as found – from as simple as a quick sweep around and tucking chairs back under the desks or storing away equipment in the gym. We don’t want to add any extra work for the schools and teachers the next morning.
• The security and safety of our school is greatly important to Vivify. The Community Host unlocks the gates and doors, making sure they’re locked up securely again at the end of the shift.
• Throughout the shift, completing all health and safety checks and reporting any hazards or faulty equipment via our company platform ensures the high standards of the school, it’s grounds and environment are maintained and that everyone on site is kept safe and healthy.
• Full training is provided, in person and via our online training system to equip the Community Host with full understanding and knowledge of how to carry out the role including an introduction to their school site and facilities, safeguarding responsibilities, manual handling, fire safety and customer service.
• We pride ourselves on the quality of our work and the service we provide. We always find a way to make it happen if it improves either of these things and so the Community Host may be involved in other activities not listed in the responsibilities above to support the school, hirers and the Vivify team.

Who are we looking for?

• Vivify are proud of the work we do and the difference we make to our communities. As the person closest to our schools and hirers on a day to day basis, you will operate with pride and passion too.
• No problem is too tough for us. We find a way.
• We make everything as simple as possible, so our administration processes and the systems we use are too.
• Organised, quick to act and flexible to be able to provide the best customer experience to our hirers.
• Interested in growing with Vivify, always looking to make things better and able to get involved in learning and development opportunities.
• A great communicator, able to represent Vivify with the school and our hirers in a professional way.

What do we offer our employees?

• Staff uniform
• Employee of the month (voucher award!)
• Full 24hr access to our confidential corporate wellbeing programme which includes free counselling sessions.
• Free staff parking
• Staff referral bonus and voucher scheme.
• School referral bonus.
• Career development and training opportunities.

Process

• Complete the short questionnaire and apply with your CV.
• We will contact you to arrange a telephone interview.
• If you are successful, Vivify request and pay for an Enhanced DBS check.
• Start date confirmed and training arranged.

Safer Recruitment Policy

Please note, this role requires us to run an Enhanced DBS check before starting your first shift.

Benefits

• Company events
• Company pension
• Referral programme