Community Help Officer - Early Intervention

American Airpower Heritage Museum; Lowestoft; Hybrid; GBP 28,000 - 32,000; Full time

Job summary

A local government authority is seeking a Community Help Officer to work remotely and travel across East Suffolk. The role involves using data to identify financially vulnerable individuals and designing campaigns to connect them with support services. Ideal candidates will have strong data analysis and public-facing skills. The position offers generous leave, pensions, and flexible working arrangements.

Benefits

Generous leave entitlement

Local Government Pension Scheme

Flexible working arrangements

Qualifications

• Experience in analyzing and interpreting data and intelligence.
• Experience in public-facing roles, able to handle difficult situations.
• Effective written and verbal communication skills.

Responsibilities

• Identify financially vulnerable families using LIFT and data sources.
• Design and deliver engagement campaigns for support services.
• Collaborate with local organizations for outreach events.

Skills

Analyzing and interpreting data

Public-facing communication

Organizational skills

Microsoft Office proficiency

Job description

Overview

East Suffolk Council is recruiting a Community Help Officer for Early Intervention. The role is based remotely with travel across the district and will utilise the Low Income Family Tracker (LIFT) software and other local data sources to identify residents in financial need and design campaigns to engage eligible households with relevant support, including through the Community Help Hub.

Role type: Fixed term for 24 months. Hours: 37 per week. Location: Remote with travel across East Suffolk. Salary: £28,598 to £31,022 per annum, Band 4.

Responsibilities

• Use LIFT and other data sources to identify families and individuals who are financially vulnerable or at risk of becoming so.
• Design and deliver campaigns to identify and engage appropriate households and connect them to relevant support through the Community Help Hub.
• Monitor and track campaign responses, trends and outcomes.
• Work with Local organisations and support providers on outreach events to provide a caring, responsive, customer-focused service to residents through a range of contact methods (letters, telephone calls, emails, video calls, and home visits) to maximise engagement.
• Collaborate with Community Help Hub colleagues, Communities Officers, and other Council Departments (Customer Services, Housing Needs, Tenant Services) and other Suffolk district/borough councils to share best practice.

What You Will Need

• Experience of analysing and interpreting data and intelligence.
• Experience of working in a public-facing role and dealing with the public in difficult situations, with the ability to provide constructive challenge.
• Effective written and verbal communication skills and the ability to convey complex information clearly to a range of audiences.
• Excellent organisational skills and a strong team player.
• High level of computer literacy and ability to use Microsoft Office.
• Must be mobile / have access to a car and a valid driving licence and be willing to travel.
• Flexibility to work outside normal hours, with occasional work in the evening and at weekends.

Benefits

• Generous leave entitlement (25 days per year, increasing to 31 days after 5 years plus bank holidays).
• Local Government Pension Scheme.
• Flexible working arrangements.
• Learning and development tailored to your role.
• Access to staff support networks, health and wellbeing initiatives and programmes.
• Discounts on various products and services.

Additional information: Roles will primarily be remote but may require travel across the district for face-to-face services and client support over the phone or via digital platforms. A full driving licence and access to a car are essential.

How to apply: For an informal discussion regarding this post, please contact Megan Clifford, Senior Community Help Officer. Closing date: Midday Wednesday 17 September 2025. Interview date: week commencing 29th September 2025.