Community Engagement Officer

Birmingham Community Leisure Trust; Sutton Coldfield; On-site; GBP 27,000; Full time

Job summary

A community-focused leisure trust in Sutton Coldfield is seeking a motivated Community Engagement Officer to enhance local leisure centres as vibrant community hubs. The successful candidate will build relationships with local organisations, manage community databases, and facilitate activities. Essential qualifications include a community development qualification and a valid driving licence. The role offers a salary of £26,280.07 per year, 21 days of holiday, and strong benefits, fostering a supportive environment for personal growth.

Benefits

21 days holiday plus bank holidays

Contributory pension scheme

Health and wellbeing programmes

Discounts with retailers

ShareSave scheme

Employee networks

Paid volunteering day annually

Qualifications

• Experience in community development or relevant leisure/community experience.
• Full, current driving licence.
• Willingness to travel across Birmingham.

Responsibilities

• Build and maintain strong relationships with community organisations.
• Create and manage a community contact database.
• Identify opportunities for community activities within leisure centres.
• Book and coordinate activities with centre staff.
• Support organisations with established activities.
• Assist with member sign-ups and site tours.
• Identify and support grant funding applications.
• Contribute to the Sport & Community Engagement Plan.
• Support staff with community-related queries.
• Assist in advertising and promotion of activities.

Skills

Strong communicator

Team player

Organised

Flexible

Confident with IT and Microsoft Office

Passionate about equality and diversity

Education

Community development qualification

Job description

Job description

Location: B73 6EB, must be willing to work between all our Birmingham leisure centres.

Hours: 40 hours per week between Monday to Friday + Occasional evenings / weekends when required.

Salary: £26,280.07 per annum + Excellent benefits.

Birmingham Community Leisure Trust is looking for a motivated and community-focused Community Engagement Officer to help transform our leisure centres into vibrant community hubs.

About the Role

As a Community Engagement Officer, you will play a key role in building strong relationships with local communities, voluntary organisations and partners. You’ll help ensure our leisure centres offer more than just physical activity – creating welcoming spaces where people can connect, feel supported and thrive.

Key Responsibilities

• Build and maintain strong relationships with community organisations and partners
• Create and manage a comprehensive community contact database
• Identify and develop opportunities for community activities within leisure centres
• Liaise with centre staff to book and coordinate activities and sessions
• Support organisations once activities are established
• Assist with member sign‑ups and site tours where required
• Identify and support applications for external grant funding
• Contribute to and lead the BCLT Sport & Community Engagement Plan
• Support centre staff with community‑related queries
• Assist with advertising and promotion of activities
• Ensure equality, diversity, safeguarding and privacy needs are understood and met

About You

We’re looking for someone who is:

• A strong communicator with excellent interpersonal skills
• A team player who can build trust and positive relationships
• Self‑motivated, organised and able to manage multiple projects
• Flexible and able to work under pressure
• Confident using IT and Microsoft Office packages
• Passionate about equality, diversity and safeguarding

Essential Requirements

• A community development qualification and/or relevant leisure/community experience
• A full, current driving licence
• Willingness to travel across Birmingham as required

What we offer

• Holidays: 21 days (pro rata) plus bank holidays
• Pension: Up to 6% contributory pension scheme
• Training and development: A wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities and a focus on internal progression.
• Health and wellbeing: 24/7 Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco‑managed leisure centres.
• Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel.
• ShareSave scheme: Helps you save regularly with the choice to buy Serco shares at a discount at the end of your savings period.
• Employee networks: Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community.
• Charity: Support a charity or organisation with a paid volunteering day each year. You can also choose to donate to your favourite charity tax‑free, through our Payroll Giving Scheme.