Community Delivery Manager

Everi, Inc.; Ilford, Southampton; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading delivery service provider in Southampton is looking for a Community Delivery Manager to ensure smooth final mile delivery. You'll drive performance, support self-employed couriers, and improve customer satisfaction. Candidate should have strong coaching experience and a valid UK driving licence. Join a growing team committed to inclusivity and effective delivery solutions.

Qualifications

• A valid UK driving licence is required.
• Proven experience in coaching, supporting, and motivating individuals or teams.
• Confident in problem-solving and building effective contingency plans.

Responsibilities

• Driving continuous improvement using data to improve service delivery.
• Monitoring and improving performance metrics.
• Maintaining cost leadership by managing courier fees.

Skills

Coaching and team support

Problem-solving

Negotiation skills

Interpersonal skills

Communication adaptability

Job description

Overview

We have an exciting opportunity for a Community Delivery Manager to join our fast-growing team at Evri. As a Community Delivery Manager, you'll be responsible for ensuring the final mile of our parcel journey runs smoothly - putting customers and clients at the heart of everything you do. You'll lead performance across delivery units by supporting, developing and engaging our network of self-employed and SE+ couriers. This is a great time to be joining us! We are growing year on year, with ambitious plans for future growth and we would love to give you the opportunity to grow with us!

Responsibilities

• Driving continuous improvement, using data and management insights (MI) to improve service delivery.
• Monitoring and improving performance metrics, including Speed of Service, Next Day, C2C, Collections, Claims/Enquiries, and more.
• Minimising customer enquiries by enhancing the delivery experience through effective courier engagement and communication.
• Capacity management - interviewing, selecting, and onboarding couriers to ensure full round coverage.
• Building sustainable courier coverage to reduce risk and meet growing delivery demands.
• Maintaining cost leadership by managing courier fees, ad-hoc payments, and local asset use.
• Collaborating with delivery units and customer service teams to resolve concerns and improve satisfaction.

Requirements/Qualifications

• A valid UK driving licence.
• Proven experience in coaching, supporting, and motivating individuals or teams.
• Confident in problem-solving and building effective contingency plans.
• Adaptability - able to flex your communication style across different stakeholders.
• Effective negotiation and interpersonal skills.

We are committed to building a truly inclusive and diverse workplace where everyone can bring – and be – their whole authentic selves. We are on a journey to better represent the customers we serve around the UK and are dedicated to removing barriers so that each person at Evri is valued for who they are and what they bring to our business. Evri is leading the way in creating responsible delivery experiences for everyone, everywhere.