Community AHP Services Admin Assistant

NHS; Stourbridge; On-site; GBP 24,000 - 27,000; Full time

Job summary

A healthcare organization in Stourbridge is looking for a Senior Administrator to join the Community AHP Service Team. The role requires providing essential administrative support, ensuring proper coordination of clinical services, and managing patient referrals effectively. It demands a strong educational background in English and Maths, along with qualifications in IT and business administration. This position promotes continuous learning and a commitment to inclusive work culture, ensuring employees can achieve a healthy work-life balance.

Benefits

Flexible working options

Training and development opportunities

Health and wellbeing support

Qualifications

• GCSE Grade A-C in English and Maths or equivalent.
• IT qualification such as ECDL or RSAII.
• NVQ 2 Business Administration/Customer Care or equivalent experience.

Responsibilities

• Provide administration and secretarial support for service operation.
• Process referrals and perform initial triage according to policies.
• Record and file all referrals following triage procedures.

Skills

Good communication skills

Teamwork

Organisational skills

IT skills

Education

Good standard of education GCSE Grade A -C in English and Maths

IT qualification - ECDL, RSAII or equivalent

NVQ 2 Business Administration

Tools

Microsoft packages

Job description

Job summary

An opportunity has arisen to join the Community AHP Service Team as a Senior Administrator. The Senior Administrators role is to key to the delivery of effective administrative support for the smooth and efficient running of the Community AHP Services, by liaising with the clinicians, patients, and other Health Care services, to provide a comprehensive admin service to support clinicians in Community AHP Services, enabling them to focus on clinical duties and provide high quality patient care. To ensure data is accurate and up to date to enable effective monitoring of the services to ensure clinic utilisation and resources are maximised. The senior administrates will have designated areas of responsibility but must be able to cross cover to provide all areas of administrative support as necessary.

Main duties of the job

The main duties include:

Provide general administration and secretarial support to ensure smooth service operation and clinical care coordination. Act as deputy for the Community AHP Admin Team Leader when required. Process referrals and perform initial triage according to local policies, taking necessary actions to support patient care. Record and file all referrals following clinical triage procedures. Support, mentor, and deputise for Band 2 staff; handle general office tasks such as clinic bookings, OASIS data entry, and managing phone calls. Use advanced IT skills to produce accurate reports on referrals, caseloads, waiting lists, audits, and service development.

About us

At the Dudley Group our patients and staff are at the heart of all that we do and that is to provide a world class service that aligns with our vision of "excellent health care, improved health for all". We are seeking to recruit staff who share our vision and values of making Dudley Group an incredible workplace.

As part of the NHS People Promise, your wellbeing is our priority, and we are committed to ensuring our employees achieve a healthy work-life balance supported by our flexible working options and by making reasonable adjustments where possible. We believe no-one should have to sacrifice family, friends, or their personal interests for work. We are a modern employer able to attract and retain high quality staff through our commitment to the NHS People Promise.

As an employer, we foster an inclusive environment where everyone feels valued, supported, and empowered to contribute their best. We want to ensure that our workforce is representative of the population we serve. More information - inclusive practice people promise.

Dudley Group offer many opportunities for our staff to develop and grow within their roles through our Learning & OD Team. These include topics such as communication, wellbeing, team development, cultural competency, and values.

Please click below to view our EDI page: Equality, Diversity, and Inclusion - The Dudley Group NHS Foundation Trust (dgft.nhs.uk)

Job details

Posted 19 December 2025

Pay scheme: Agenda for change

Band: Band 3

Salary: £24,937 to £26,598 a year per annum

Contract: Permanent

Working pattern: Full-time

Reference number: 253-1225-7624398

Job location

Stourbridge Health & Social Care Centre

John Corbett Drive

Stourbridge

DY8 4JB

Job responsibilities

Please see the attached person specification and job description for further details of the main responsibilities

Person Specification

Qualifications and Education Essential

• Good standard of education GCSE Grade A -C in English and Maths or equivalent
• IT qualification - ECDL, RSAII or equivalent skills and experience
• NVQ 2 Business Administration/Customer Care or equivalent experience
• NVQ 3 in administration or equivalent
• RSA2 / Text processing at level 2 or equivalent

Experience Desirable

• Previous experience working in the NHS/Healthcare environment
• Experience of management of waiting lists
• Medical audio typing or equivalent experience
• Reception/telephone skills and experience
• Previous experience of Patient Administrator Systems

Communication & Relationship Skills Essential

• Good communication skills, oral and written.
• Good team worker and ability to work alone
• Friendly and approachable
• Professional approach to work and colleagues

Planning & Organisational Skills Essential

• Able to meet deadlines and manage time effectively
• Well motivated and organised
• Able to work as part of a team, using your own initiative, organising and prioritise own and other workloads to changing and often tight deadlines

Knowledge and Training Essential

• Proven clerical/administrative experience within a customer care environmen
• Understanding of confidentiality and Data Protection Act
• Computer literate with the ability to work in different computer applications
• Good Knowledge of Microsoft packages and experience of inputting data on to spreadsheets/ OASIS / databases

Desirable

• Basic knowledge of medical terminology

Analytical & Judgement Skills Essential

• Able to cope with different and competing demands

Equality, Diversity, Inclusion and Trust Values Essential

• Able to provide safe, caring, and effective services
• Values and behaviours that reflect the Trust values of Care, Respect and Responsibility
• Commitment to creating a diverse and inclusive workplace that is free from discrimination and where people feel they belong and their contribution is valued

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).>

Employer details

The Dudley Group NHS Foundation Trust

Stourbridge Health & Social Care Centre

John Corbett Drive

Stourbridge

DY8 4JB

https://www.dgft.nhs.uk/ (Opens in a new tab)