Communities Support Officer

Centreforequalities; Cowdenbeath; On-site; GBP 28,000 - 31,000; Full time

Job summary

A local community organization based in Cowdenbeath is seeking a Support Officer to oversee operations at community facilities. The successful candidate will work closely with a team, manage financial administration, and ensure effective service delivery. Ideal applicants should possess strong organizational and communication skills, along with a customer-focused mindset. This role involves a flexible working pattern of 18 hours per week, with potential evening and weekend requirements.

Benefits

Access to a benefits package with discounts

Enhanced pay for evening and weekend work

Qualifications

• Good understanding of admin and clerical duties.
• Working knowledge of system support and financial transactions.
• Ability to work under pressure and meet deadlines.

Responsibilities

• Oversee day-to-day operations at community facilities.
• Manage financial administration including invoicing.
• Support Community Use staff and instructors.

Skills

Customer service skills

Excellent communication skills

Team-working skills

IT skills (SharePoint, Outlook, Word, Excel)

Education

SCQF level 7

Job description

Proposed Interview Date: Week Commencing Monday 02 February 2026

Closing Date: Sunday 25 January 2026

Contract Type: Permanent

Salary: FC5 £28,175.91 to £30,691.29 (Pro‑Rata)

Working Pattern: 18 hours per week

Location: Based at Fife Cycle Park supporting venues across Cowdenbeath, Kelty, Lochgelly and Benarty

Supporting Statement

As part of your application, you must provide us with a Supporting Statement which outlines how your skills and experience make you a good candidate for this vacancy. For more information, check out the How to Apply section of our Career Site. Without a Supporting Statement, your application will not be progressed. Please upload your Supporting Statement at the section marked “upload resume”. Your Supporting Statement must not be a CV. More information is available on our Career site at www.fife.gov.uk/jobs/supportingstatement.

Assessment Questions

• Ways in which you have demonstrated that you can work effectively as part of a team. (Consider the following: how you have built positive relationships built on trust and respect; how you communicate with others; how you use your initiative to meet targets and achieve goals)
• Ways in which you have worked with others to meet customer needs & expectations. (Consider the following: how you have delivered great customer service; how you measure customer satisfaction; how you have developed a customer‑focused culture in the workplace)
• Ways in which you have demonstrated your knowledge, skills and understanding when contributing to organisational change. (Consider the following: how you have helped deliver change in the workplace; how you have promoted your organisations vision, values, and aims)
• Ways in which you have used your knowledge, IT skills, problem‑solving skills and professional understanding to find solutions to problems. (Consider the following: how you have provided solutions to problems; how you have used your negotiation skills; how you influence others)

Job Details

Community Use is the team that works hard to ensure most of the Halls, Community Centre’s and Schools in Fife are available for everyone to enjoy learning, leisure, life, and cultural events. Together with amazing partners we deliver a fantastic programme of inclusive pursuits including physical activity & sport, performing arts, arts & crafts, cookery, modern languages, and vocational training. We also offer space for meetings, celebrations, and community events in both modern and historical buildings usually found in the heart of the Kingdom’s city, towns, and villages. More information about Community Use can be found at https://active.fife.scot/about/community-use.

Based at Fife Cycle Park, you will work alongside other Support Officer in the area to oversee the day-to-day operations across a portfolio of Community Use facilities in Kelty, Lochgelly and Benarty. You will support a team of Community Use staff and Community Use Instructors to ensure the effective delivery of services, systems, and procedures. In addition, you will provide cover for Community Use Schools during periods of absence or high demand.

Working closely with the Community Use Lead Officer, you will play a key role in enhancing and implementing a range of processes, procedures, and systems to support community use. Your responsibilities will include:

• Procurement
• Management of the Leisure Information System
• Invoicing and financial administration
• Operation of point‑of‑sale systems
• Cash reconciliation and compliance procedures
• Marketing and promotion, including monitoring social media channels
• Managing electronic enquiries through group mailboxes
• Raise Invoices
• Raise journals/recharges as required
• Raise fee recharges for small value repairs/client funded minor works

You will engage with customers and user groups in an appropriate manner ensuring that Council service provision is a positive experience for all facility users. You will contribute to the achievement of the key priorities and milestones set out in the Plan for Fife, Community Use Plan, Service Improvement Plan, and other relevant strategy documents.

Oversee and manage the compilation of information in relation to cost recovery. Manage suspense accounts monthly, ensure financial guidelines including accruals are carried out at the financial year‑end.

The normal working week will involve working 18 hr per week, Monday to Friday, with flexibility. However, there may be a requirement to work evenings or weekends to suit business needs. You will receive an enhanced payment (+0.33%) for any work after 8 pm and/or weekend work.

The Person

We are looking for an enthusiastic and self‑motivated individual with a good understanding of Admin & clerical duties and customer service principles. Ideally, the candidate will have some working knowledge of system support and financial transactions.

In addition, we are looking for someone who can demonstrate excellent communication skills and be customer‑focused, you should also be a well‑organised individual and able to manage conflicting demands.

The successful applicant must also:

• Be assertive, confident, and level‑headed when dealing with people at all levels.
• Possess excellent customer service skills.
• Have an ability to work to deadlines and under pressure, in a sometimes challenging environment.
• Be flexible and able to work on their own initiative.
• Have excellent team‑working skills.
• Be methodical and well‑organised.
• Be educated to SCQF level 7, experience in management would be an advantage.
• Possess a good level of IT skills and capable of working on a variety of digital applications such as SharePoint, Outlook, Word, Excel, Forms.

You may be required to obtain a Protection of Vulnerable Groups (PVG) Scheme Membership or Disclosure Check for this role.

Further Information

• Role Profile - When preparing your supporting statement, review the role profile and think about how you meet the essential criteria. (link: Role Profile)
• How We Work Matters - Our employees are expected to display and promote certain behaviours in the workplace. See our How We Work Matters behaviour framework for more information. (link: How We Work Matters)
• Employee Benefits - Employees have access to a benefits package that offers discounts on a wide range of products and services. (link: Employee Benefits)
• Directorate Information - (link: Council Department information)
• Social Media - Search for more ‘Fife Council Jobs’ on Facebook or follow us on X @FCJobsOfficial.
• Alternative Formats - Job information can be made available in alternative formats, to make a request please email: [e-mail].

For more information, please contact: [e-mail]