Communications Specialist

Department for Work and Pensions (DWP); Lancashire; Hybrid; GBP 39,000 - 47,000; Full time

Job summary

A UK government department is seeking a Digital Engagement Manager to shape impactful communication strategies and enhance audience engagement. You will work collaboratively to manage campaigns, engage diverse stakeholders, and utilize various platforms including SharePoint and Teams. This role offers a competitive salary up to £46,547, an impressive pension contribution of 28.9%, and flexible working arrangements, ensuring a strong work-life balance. Join us in making a difference with modernised services and digital capabilities.

Benefits

Flexible working hours

Competitive pension

Generous leave package

Family-friendly policies

Professional development opportunities

Qualifications

• Experience in communication and engagement roles with multi-channel campaign delivery.
• Ability to manage diverse stakeholders, including senior leaders.
• Proficient in analyzing communication effectiveness.

Responsibilities

• Build partnerships across and beyond the organization for impactful communication.
• Translate technical issues into clear content.
• Deliver multiple projects on time and develop innovative capabilities.

Skills

Campaign planning

Stakeholder management

Microsoft Office proficiency

Strong communication skills

Event organization

Tools

SharePoint

MS Teams

Job description

Pay up to £46,547, An employer pension contribution of up to 28.9%, hybrid home working, flexible hours, and great work life balance

DWP. Digital with Purpose.

Are you passionate about creating clear, compelling messages that truly resonate with diverse audiences?

Do you thrive on building understanding and engagement through innovative communication strategies?

Are you excited to collaborate across teams to deliver impactful stories and drive meaningful change?

If so, we’d love to hear from you!

We’re looking for a Digital Engagement Manager to join the Digital & Transformation Group.

In this role, you’ll play a key part in shaping how we communicate our vision and progress. You’ll bring together vital service lines across DWP, helping us tell stories that matter and connect with audiences inside and outside the organisation.

Our mission is simple but powerful: to improve lives by modernising critical services and enhancing digital capability.

Delivery. Work. Projects.

Build strong partnerships across and beyond the organisation by working with DWP Digital teams, Internal Communications, Press Office, HR, other government departments and external organisations to deliver impactful campaigns and messaging.

Translate complex technical issues into clear, relevant and engaging content that resonates with diverse audiences.

Manage key communication platforms such as SharePoint and Teams and lead on colleague calls, leadership events and external awards opportunities.

Champion the people agenda by collaborating with equity, diversity and inclusion (EDI) working groups, wellbeing leads and people networks acting as an advocate for inclusion and engagement.

Apply robust campaign management principles using structured planning models to ensure communications are creative, insight driven and effectively evaluated.

Deliver multiple projects on time while developing your own capability to thrive in an innovative multi-skilled function.

Play an active role in the wider engagement community supporting cross-team delivery, sharing professional expertise and helping build capability across the organisation.

What skills, knowledge and experience will you need?

• Lead Criterion - Experience of working within a specialist area or in a broad communication and engagement role, with the ability to plan and deliver multi‑channel campaigns and tailor messaging to the needs of different audiences.
• Experience of managing a diverse range of stakeholders, including senior leaders, across multiple disciplines.
• Proficient in using Microsoft Office suite, SharePoint and MS Teams to deliver multi‑channel communications.
• Strong written and oral communication skills, with the ability to apply clear standards of quality and use analytic tools to measure effectiveness.
• Experience of organising virtual and face‑to‑face events, from planning to executing, leading working groups and producing outcomes.

Details. Wages. Perks.

You’ll join us in a brilliant DWP Digital hub in your choice of Blackpool, Leeds or Manchester.

We also have all the tools and tech we need to enable our people to work flexibly. We work a hybrid model with a mix of home working and sometimes in the office.

In return for your skills, we offer a competitive salary of up to £46,547.

You’ll be eligible for a brilliant civil service pension with employer contributions of 28.9%.

You’ll get a generous leave package starting at 25 days, plus all the usual bank holidays, and the option to take extra days off on flexi leave.

We also have a broad benefits package built around your work‑life balance which includes:

• Flexible working, flexi hours and flexi days
• Hybrid working: some time in a hub with the team, some time at home
• Family‑friendly policies
• Time off volunteering and charitable giving
• Bring your authentic self to work with 'I Can Be Me in DWP'
• Discounts and savings on shopping, fun days out and more
• Interest‑free loans to buy a bike or a season ticket
• Sports and social activities
• Working in an award‑winning environment and culture
• Professional development, coaching, mentoring and career progression opportunities.

Click 'Apply' for more information and to start an application on Civil Service Jobs.