Communications Officer (Flexi, Hybrid Benefits)

The Pensions Ombudsman; City Of London; Hybrid; GBP 37,000 - 44,000; Full time

Job summary

A public sector organization in Canary Wharf is seeking a Communications Officer to lead and enhance its communications strategy. The role involves managing media relations, digital communications, and overseeing website content to improve engagement and public perception of the organization. Successful applicants will receive a competitive annual salary, flexible working options, and various benefits associated with the Civil Service Pension Scheme, including generous annual leave and learning development programs.

Benefits

Pension options under the Civil Service Pension Scheme

27.5 days annual leave plus options to buy/sell leave

Discretionary staff reward scheme

Learning and development programme

24/7 confidential employee assistance programme

Discount on health benefits

Access to Staff Networks and social activities

Sabbatical after qualifying period

Annual performance bonus

Reimbursements for eye tests and flu jabs

Qualifications

• Right to work in the UK.
• Security clearance to Baseline Personnel Security Standard, requires disclosure from the Disclosure and Barring Service.

Responsibilities

• Input into the development of communication plans.
• Develop engaging written and visual content for channels and website.
• Implement evidence-based social media activities.
• Lead on web content management.
• Support the communications manager with media handling.
• Monitor reputational risks and press activity.
• Deliver a calendar of internal and external events.
• Develop presentation assets for events.
• Manage the intranet as the key internal comms channel.
• Ensure outputs are accessible and compliant.

Job description

The Communications Officer will play a vital role in delivering TPO's Communications and Engagement Strategy. Our key aim is to share good practice and learning from our work to drive improvements across the sector. This will build the reputation of TPO and ensure that the right complaints come to us. TPO's Corporate Services teams provide support on all business communications and engagement matters. This role forms part of a small, collaborative and high achieving Communications Engagement and Insight team. Reporting to the Communications Manager, you will create and deliver high-quality communications across multiple channels. Your work will include managing media relations, overseeing day-to-day digital communications and social media, updating and optimising website content, producing marketing and campaign materials, managing communications projects, and supporting events. You will be a part of a broader, successful and friendly Corporate Services Directorate that includes HR, Digital, Data and Technology and Finance.

Key Responsibilities

• Input into the development of communication plans and creative solutions to achieve the organisation's goals.
• Developing engaging written and visual content for TPO channels and our website.
• Implement evidence-based social media activity, focusing on optimisation, engagement and impact.
• Lead on web content management and the development of future improvements working closely with our web hosting and development agency.
• Make best use of data to identify opportunities, deliver continuous improvement and provide visibility regarding performance of our content to our Executive.
• Support the communications manager with proactive Media Handling, drafting proactive press releases that are clear and compelling.
• Provide reactive management for Media and Press activity, monitoring for reputational risks and breaking stories and drafting press responses in line with our messaging approach.
• Support the team in delivering a calendar of virtual, hybrid and in person internal and external events.
• Work with the team and broader organisation in developing engaging presentation assets for our events.
• Support the team with management of the intranet as our key internal comms channel.
• Ensure all communication outputs are accessible and compliant with equalities legislation and best practice.

Additional Duties

Any other reasonable duties as required.

Qualifications

• Right to work in the UK.
• Security clearance to Baseline Personnel Security Standard, which requires a basic disclosure from the Disclosure and Barring Service.

Our work can be challenging and high-profile, delivering a fair outcome for the individual and highlighting where the pensions industry can improve. Focusing on the facts, we must be balanced, fair and totally independent.

About the Pensions Ombudsman

The Pensions Ombudsman is growing fast and is a great place to work. We have an exciting opportunity for a Communications Officer to join our team based in Canary Wharf, where we currently operate an agile working policy of 20% office attendance and a flexible working culture. You will be working full or part-time on a permanent contract and will receive a competitive salary of £37,500 per annum pro rata. We offer several pension options as part of the Civil Service Pension Scheme, including defined benefits. In addition, we are an accredited Disability Confident Employer, and we welcome applicants from under-represented groups.

Benefits

• Several pension options as part of the Civil Service Pension Scheme, including defined benefits.
• 27.5 days annual leave increasing to 32.5 depending on length of service plus the option to buy and sell annual leave.
• Discretionary staff reward scheme.
• Comprehensive support for growth with learning and development programme to boost your career.
• 24/7 Free confidential employee assistance programme.
• Discounted health benefits and employee discount scheme across hundreds of retailers.
• Access to Staff Networks and social activities.
• Sabbatical after qualifying period.
• A culture of reward with annual performance bonus.
• Eye test and flu jab reimbursements.