Communications Officer

We build homes for sale or rent across the country; Greater London; Hybrid; GBP 36,000 - 41,000; Full time

Job summary

A leading housing association in Greater London is seeking a Communications Officer to join its Corporate Communications team. You will support delivering impactful messages across various channels, collaborating closely with colleagues in Property, Investment, and Customer Services. The ideal candidate should have strong communication skills, experience in corporate communications, and the ability to manage media content effectively. The role offers a hybrid working arrangement, emphasizing a balance between in-office and remote work.

Benefits

Excellent pension plan

28 days annual leave

Employee Assistance Programme

Paid volunteering days

Qualifications

• Experience producing corporate-level communications collateral.
• Demonstrable experience working in a fast-paced communications team environment.
• Proven track record of planning and delivering communications activity.

Responsibilities

• Work closely with Communications Managers to deliver effective communications campaigns.
• Produce and proof content for various communications channels.
• Respond to media enquiries and maintain a positive reputation.

Skills

Strong communication skills

Team collaboration

Content creation

Media communication

Education

Degree in a relevant subject

Tools

MS Office

Job description

Title & Contract

Title: Communications Officer

Contract Type: Permanent, full-time (35 hours per week)

Salary: £40,649 per annum (London weighted) or £36,073 per annum (regional)

Grade: 8

Location & Working Arrangement

Reporting Office: London Stratford or Manchester Trafford

Persona: Agile Worker – 20% to 40% of contractual hours to be worked from reporting office/working location (hybrid working)

Key Dates

Closing Date: 9th January 2026

Interview Dates: Week commencing 19th January 2026

Benefits

Excellent pension plan (up to 6% double contribution), 28 days annual leave rising to 31 days with length of service, Bank Holidays, Westfield Health Cash Plan, non‑contributory life assurance, paid volunteering days, lifestyle benefits, Employee Assistance Programme and many more.

Early Applications

Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.

*Previous Applicants May Not Apply* - (if prior applications were regretted within 12 weeks)

About the role

We are looking for a Communications Officer to play a key role in our Corporate Communications team working closely with colleagues in our Property and Investment and Customer Services directorates.

In this role you’ll support our Communications Managers to deliver engaging and effective content for our external, internal and resident channels. You’ll help communicate the work we do to maintain and build homes, deliver frontline services and invest in communities.

The successful candidate will demonstrate passion for our social purpose, strong communication skills and the drive to grow and learn in a large organisation. You should be comfortable working collaboratively with colleagues at all levels to help deliver our communications objectives.

Your impact in the role

• Work closely with Communications Managers for Property and Investment and Customer Services, as well as service delivery teams and partners to deliver effective and impactful communications campaigns and activity to raise internal and external awareness & engagement with key products and services;
• Produce, edit or proof copy for a wide range of communications channels and collateral, including news stories, web and social media content, publications, reports and briefings;
• Support L&Q to maintain a positive reputation by producing timely, accurate and appropriate reactive responses to media enquiries;
• Promote communications best practice and upskill colleagues where appropriate by providing tools, templates, how‑to guides and training;
• Ensure health & safety regulatory and budget governance and compliance for areas under the job holder’s control;
• Manage risks associated with areas under the job holder’s control, taking personal responsibility for the accuracy and quality of any corporate material or communications collateral produced.

What you’ll bring

• Degree or higher national qualification in a relevant subject, or significant experience producing corporate-level communications collateral;
• Demonstrable experience working in a comparable fast‑paced communications team environment;
• Proven track record of planning and delivering communications activity and producing high‑quality copy and materials for internal and external audiences;
• Experience of managing media communications and responding to press enquiries;
• Excellent writing, interpersonal, organisational and planning skills;
• IT literate – MS Office desk‑management or equivalent.

Required Experience

Unclear seniority.

About L&Q

We are one of the UK’s leading housing associations and developers. Founded on a simple belief that high‑quality housing is vital for people’s health, happiness and security, we serve diverse communities across London, the South East and North West of England.

250,000 people call our properties home and we are proud to serve them. People are at the heart of our business, and our success depends on employing the best people and getting the best from them.

We are a Disability Confident Leader (Level 3) and have introduced a Recruitment Advocate scheme to ensure every step of our hiring process is fair, transparent and consistent.

At L&Q, diversity and inclusion make us stronger; sustainability is at the heart of what we do.

Fine out more here. Click here to find out more about L&Q and why you should join us.

Reasonable Adjustments

We will make reasonable adjustments at any stage during this process, including the application stage. Please email [contact].

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