Communication & Engagement Manager (Contact Centre)

Carnival UK (P&O Cruises & Cunard); Southampton; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading cruise company is seeking a Communication & Engagement Manager to drive employee satisfaction and retention. This pivotal role involves planning events, overseeing onboarding, and developing communication strategies to engage teams across the organization. Ideal candidates will demonstrate excellent communication skills, leadership capabilities, and the ability to manage strategic initiatives. Join us to create an exceptional employee experience and inspire a culture of joy and connection.

Benefits

Employee Discounted Cruising

Recognition scheme

Learning and development opportunities

Employee Assistance and Wellbeing programmes

Company paid Health Cash Plan

Life Assurance

Electric Car and Cycle to Work schemes

Contributory Defined Contribution Pension scheme

Qualifications

• Proven ability to inspire, coach, and manage a team effectively.
• Experience in developing and executing communication strategies.
• Capable of managing multiple projects and stakeholder engagements.

Responsibilities

• Lead communication and engagement strategies to enhance employee satisfaction.
• Plan and host in-office and virtual events.
• Oversee onboarding processes and recruitment forecasts.
• Manage ship visit and familiarisation programmes.

Skills

Excellent written and verbal communication skills

Leadership capability

Strategic planning and project management

Ability to build stakeholder relationships

Job description

Job Description

We take enormous pride in bringing to life P&O Cruises and Cunard – two of Britain's most iconic brands. Our Contact Centre Operations (CCO) team is looking for a Communication & Engagement Manager, a pivotal role in shaping how we connect, engage, and inspire our people. You’ll be at the heart of creating an exceptional employee experience that supports our vision and values.

Role Overview

As Communication & Engagement Manager, you’ll lead strategies that drive employee satisfaction and retention across CCO and Guest Relations, as well as overseeing the onboarding of new teams. From planning CCO-wide events, managing ship visits and familiarisation trips, to creating compelling content for multiple channels, you’ll be the voice that keeps our teams informed, motivated, and connected.

Accountabilities

• Develop and execute communication and engagement strategies that support CCO objectives.
• Plan and host in-office and virtual events that bring our culture to life.
• Oversee onboarding processes, and plan and deliver against recruitment forecast.
• Manage ship visit and familiarisation programmes, driving engagement and brand connection.
• Collaborate with internal communications and project teams to deliver consistent messaging.

Requirements: Your Expertise and Leadership

• Excellent written and verbal communication skills – able to turn complex messages into clear, engaging language for a diverse audience.
• Leadership capability – able to inspire, coach and manage a team effectively.
• Strategic planning and project management skills to deliver longer‑term initiatives.
• Ability to build strong stakeholder relationships and influence at all levels.

About You: A Catalyst for Change

• Engage and empower others, creating an environment where people do their best work.
• Demonstrate accountability and commercial awareness in decision‑making.
• Bring energy and clarity to communication, inspiring teams to achieve.
• Embrace innovation and continuous improvement.

Why Join Us?

Working with us is about more than a job. It’s about creating unforgettable holiday happiness for our guests and a fulfilling career for you.

Read our employee experience guide to learn more about life as a Carnival UK colleague.

Benefits

• Employee Discounted Cruising plus Friends and Family offers.
• Recognition scheme with prizes and awards.
• Regular office events including live entertainment, lifestyle events and charity partner fundraisers.
• Extensive learning and development opportunities.
• Employee‑led networks.
• Employee Assistance and Wellbeing programmes.
• Company paid Health Cash Plan and health assessment.
• In‑house Occupational Health help and access to digital GP.
• Life Assurance.
• Parental and adoption leave.
• Employee Shares Plan.
• Electric Car and Cycle to Work schemes.
• Onsite restaurant offering a range of healthy cooked and grab‑and‑go meals.
• Discounted retail and leisure via discounts portal.
• Minimum 25 days leave, bank holiday allowance and holiday trading scheme.
• Contributory Defined Contribution Pension scheme.

Take the next step

Ready to inspire and engage? Apply now and be part of a team that makes every day extraordinary.

Due to the popularity of our roles and our commitment to finding the best talent, we might close applications earlier than advertised. Don’t miss out on this opportunity to become part of a team dedicated to creating unforgettable holiday happiness. Apply today to start your journey with us.

Recruitment Journey

For more information on your recruitment journey, please visit https://bit.ly/CUKCandidateJourney.

About Us

Holidays are one of life’s greatest pleasures. Having the chance to relax, escape and explore is a magical thing. And there is no better holiday than a cruise.

No one knows cruising like Carnival UK, where talented people from across the globe come together to create unforgettable holiday happiness. As part of the world’s largest holiday travel and leisure company, we take enormous pride in bringing to life two of the most iconic brands from Britain’s rich seafaring heritage, P&O Cruises and Cunard. Collectively they have been delivering unbridled joy, boundless adventure and lifelong memories to millions of people for over 350 years. And in a multi‑million pound global holiday market, where cruising has barely scratched the surface, we have the opportunity to do that for many, many more people.

Our diverse yet tight‑knit teams share high standards, heartfelt values and passion for our purpose. Our Culture Essentials describe the expectations we have for ourselves and of each other in building a culture that supports safe, sustainable, compliant operations and celebrates diversity, equity and inclusion.

It’s through the successful delivery of these extraordinary travel experiences for our target markets and our distinctive culture that we hope to become Travel’s Employer of Choice.