Commercial Sales and Retail Executive

Surrey Cricket Club; Greater London; On-site; GBP 28,000 - 34,000; Full time

Job summary

A prominent sports organization in Greater London is seeking a Commercial Sales and Retail Executive to drive sales of Premium Packages and Memberships year-round while providing exceptional customer service in retail operations. Ideal candidates will possess strong communication skills, a flexible working approach, and experience in customer service, particularly within sports or events. The role also includes responsibilities for matchday operations and client engagement, offering a competitive salary and benefits including a club bonus scheme and holiday entitlement.

Benefits

23 days holiday increasing to 28 days

5% Club Bonus Scheme

Non-Contributory Pension scheme

Private Health Care

Membership for domestic games

Qualifications

• Experience in a customer service role, ideally within sport, leisure, or large-scale events.
• Experience of outbound sales via phone & managing high volume call lists.
• Flexible approach to working hours, including evenings, weekends, and matchdays.

Responsibilities

• Sell Premium Packages, Memberships, and Group Sales for cricket matches.
• Deliver exceptional customer service across retail channels.
• Support matchday operations and client communication.

Skills

Customer service experience

Outbound sales phone skills

Attention to detail

Communication skills

Flexible working approach

Job description

Who are we

Surrey County Cricket Club is committed to making sure cricket is a game for everyone. We believe that cricket should be based on the concepts of fair play, teamwork, and meritocracy and we know that there is work to do to make cricket truly accessible. We are looking for people to join us on the journey of handing cricket over to future generations as the most inclusive and diverse sport in the world.

The Position

The Commercial Sales and Retail Executive plays a dual role across Premium Sales and Retail Operations. This position is responsible for selling Premium Packages, Memberships, Group Sales, Debentures, and Hospitality year‑round, while also delivering retail customer service and fulfilment two days per week.

Working closely with both the Retail Operations Manager and the Premium Sales team, the postholder will support administrative processes, online shop operations, ticketing distribution, and matchday fulfilment. The role requires strong communication skills, attention to detail, and a confident, consultative sales approach.

What you'll do

Premium & Commercial Sales

• Proactively sell Premium, Ticket+, and Group packages for all Domestic & International Cricket at the Kia Oval.
• Maintain the SCCC booking process and ensure accurate fulfilment ahead of matchdays, including ownership of the Matchday Matrix.
• Communicate professionally and effectively with clients and members.
• Drive new business through proactive outreach and reactively respond to inbound sales opportunities.
• Record all sales activity on Salesforce, maintaining an accurate and up‑to‑date pipeline.
• Ensure all ticketing data is correctly entered into Secutix.
• Personally develop new and existing business relationships.
• Support matchday operations, ensuring Premium areas are prepared and delivered as sold.
• Conduct client visits on matchdays and manage pre‑ and post‑event communication.
• Assist with Premium General Admission and Season Ticket setup on Secutix.
• Take full ownership of Ticket+ setup and matchday delivery.
• Support marketing activity linked to Premium, Hospitality, and Retail products.

Retail Operations (2 days per week)

• Deliver exceptional customer service across online and in‑venue retail channels.
• Assist with fulfilment, packaging, stock movement, and customer enquiries.
• Carry out administrative duties including emails, calls, and online shop management.
• Support product development through market research with the Retail Manager and Head of Merchandising.
• Enhance the online purchasing experience, helping reduce returns and customer complaints.
• Maintain excellent product knowledge across the full retail range.
• Deputise for the Operations Manager on matchdays when required.

Matchday Operations

• Lead the distribution of the Matrix across all formats, communicating changes to the Head of Hospitality Operations and Hospitality Sales Manager.
• Collate all guest information and ensure accurate storage in Salesforce.
• Assist with accreditation for partner agencies.
• Ensure all bookings not sold by the Hospitality Sales team are uploaded to Salesforce.
• Support the distribution of hospitality tickets to partner agencies.
• Assist with all client ticketing across all formats.

Customer Experience & Brand Standards

• Maintain outstanding levels of customer service across all retail and Premium touchpoints.
• Champion the Kia Oval brand, ensuring a consistent and high‑quality customer experience.
• Resolve escalated issues quickly, professionally, and with sound judgement.
• Work with Marketing and Merchandising teams on promotions, campaigns, and product launch activity.

The Person

The successful candidate will have the following experience / skills / qualities:

Essential:

• Experience in a customer service role, ideally within sport, leisure, or large‑scale events.
• Experience of outbound sales via phone & managing high volume call lists.
• Flexible approach to working hours, including evenings, weekends, and matchdays.

Desirable:

• Strong commercial awareness and experience working towards KPIs.
• Confident communication and interpersonal skills, with a high attention to detail
• Excellent organisational and problem‑solving skills, with the ability to work under pressure and manage deadlines.

Salary and Benefits

£28,808 + commission

5% Club Bonus Scheme

23 days holiday increasing to 28 days based on length of service

Non-Contributory Pension scheme / Private Health Care

Membership for domestic games, Tickets for International Games and loads more

To Apply

Please apply with a CV and cover letter outlining why you are suitable for this role and stating current salary.

Closing date for applications is 9 January 2026. The first stage of interviews will take place on the week commencing 19 January 2026 online/in-person at the Kia Oval.

We want to make all opportunities at Surrey County Cricket Club accessible to anyone who wants to apply. If submitting a written application is not the best way to tell us about your skills and experience, please let us know and we will discuss it with you.

At Surrey County Cricket Club, we really understand the importance of different voices, experiences, perspectives and backgrounds within all workforces. Our workforce is no different and we strongly encourage applications from members of minority groups and all sections of the community.

If you think you might have these skills but are not 100% sure, please do still apply and let us decide. We know that people often rule themselves out of interesting opportunities assuming that others will be more successful but please don’t be that person. We want to hear from the widest cross-section of the community.

Surrey County Cricket Club is committed to safeguarding and protecting the children, young people and adults at riskthat we work with. As such, all posts are subject to a process of vetting, including the disclosure of criminal records if required and the seeking of references. We ensure that we have a range of policies and procedures in place which promote safeguarding and safer working practice across our organisation.