Commercial Property Manager

Knight Frank; Hounslow; On-site; GBP 60,000 - 75,000; Full time

Job summary

A well-established property management firm in Hounslow is seeking a Property Manager to join their team. The role involves overseeing rent collection, preparing service charge budgets, and ensuring legal compliance for properties. Candidates should have 2-3 years of property management experience, be proactive, and possess strong CRM knowledge. The company offers a competitive salary and various benefits including health cash plans and training loans.

Benefits

Training loan up to £1,500 per year

25 days holidays plus bank holidays

Occupational sick pay

Health Cash Plan

Employee Assistance Programme

Free financial advice

Eye Care Vouchers

Perks at Work discounts

Free flu jabs

Qualifications

• 2–3 years experience working in a Property Management Company.
• Experience with CRM systems such as TRAMPS or Fixflo.
• Strong knowledge of Microsoft Office (Word, Excel, Outlook).

Responsibilities

• Pro-active management of all key L & T events.
• Oversee the rent collection process.
• Prepare annual service charge budgets for block management.

Skills

Property Management experience

CRM systems knowledge

Planning and organizing

Microsoft Office proficiency

Education

RICS or TPI qualifications

Tools

TRAMPS

Fixflo

Job description

Block Management Properties

Block Management Properties. You will be part of a team of Property Managers assisted by Reactive Maintenance and Facilities Co‑ordinators and will report to the Associate Director of Property Management. This role offers an opportunity to learn, develop knowledge and skills, with training, development and progression within a multi‑discipline, long established Property Company.

Location

City of London

Salary

Up to £75,000 per annum (full‑time)

Responsibilities

• Pro‑active management of all key L & T events and critical date management on our CRM.
• Oversee the rent collection process with the Credit Controller, ensure arrears are being chased and discuss steps for recovery of unpaid rent with the Associate Director.
• Ensure all properties remain compliant with insurance requirements, H&S regulations and relevant legislation to protect our client’s position.
• Prepare annual service charge budgets for block management properties and review and assist in reconciling receipts and expenses accounts.
• Act as a conduit between various service lines to keep Property Management central to transactions and position the client as a trusted Property Advisor.
• Effective client liaison; maintain key client relationships.
• Ensure compliance with all external and internal Service Level Agreements (SLAs) and KPI’s are upheld across the portfolio (including end‑to‑end service charge process).
• Liaise effectively with the Reactive Maintenance and Tenant Support team to ensure issues are dealt with timely.
• Liaise with the Accounts team to update records and assist with accounts queries; maintain all records on our CRM for PPM and compliance.

Qualifications

• 2–3 years experience working in a Property Management Company, ideally as a Junior Commercial or Block Property Manager.
• Passion for property and willingness to learn, progress and go the extra mile.
• Experience with CRM systems such as TRAMPS or Fixflo (training provided if not).
• RICS, TPI qualifications desirable.
• Good planning, organising and aptitude for finance, budgeting and accounts.
• Strong knowledge of Microsoft Office (Word, Excel, Outlook).

Benefits

• Training loan up to £1,500 per year for work‑related training, professional membership and exam costs.
• 25 days holidays plus bank holidays.
• Occupational sick pay up to 15 days based on length of service.
• Health Cash Plan: claim back cash on various health expenses such as physiotherapy, medical tests, GP visits, etc.
• Employee Assistance Programme.
• Free financial advice related to pension options; employer pension contribution 4% of basic salary after 3 months.
• Eye Care Vouchers: free eye test and occupational eyewear.
• Perks at Work: discounts on dining cards, cinema tickets, gym, etc.
• Free flu jabs each year.