Commercial Operations Specialist

Oxford Nanopore Technologies; Oxford; Hybrid; GBP 45,000 - 65,000; Full time

Job summary

A life sciences technology company is seeking a Commercial Operations Specialist to enhance customer experiences and streamline operations. You will optimize workflows across ERP and CRM systems, collaborating with cross-functional teams to implement scalable solutions. The role requires deep knowledge of commercial processes, extensive experience with Salesforce, and strong stakeholder management skills. Join our global team and help deliver a seamless journey for our customers.

Qualifications

• 5+ years in Commercial Operations, Business Operations, or Process Excellence roles.
• Proven experience with Salesforce and ERP platforms.
• Strong track record of leading cross‑functional initiatives.

Responsibilities

• Lead the optimisation of the commercial journey from order to support.
• Map and improve commercial processes across ERP and CRM systems.
• Collaborate with teams to identify bottlenecks and propose solutions.
• Act as a bridge between regional and global teams for execution.
• Monitor operational KPIs and champion data quality.

Skills

Commercial processes understanding

Salesforce knowledge (Sales Cloud, Service Cloud)

Stakeholder management

Analytical mindset

Organization and detail-oriented

Education

Bachelor’s degree in Business or Operations

Master’s degree (preferred)

Tools

Salesforce

ERP platforms (Oracle, SAP)

Job description

📢 We're Hiring: Commercial Operations Specialist

📍 Location: Oxford, Hybrid | 🕒 Full-Time | 🌍 Global Team

Are you passionate about streamlining processes and enhancing customer experiences? Join our dynamic global Commercial Operations team as a Commercial Operations Specialist and help us deliver a seamless, consistent, and best‑in‑class journey for our customers — from order placement to fulfilment, post‑sales support, and renewals.

🔍 About the Role

As a Commercial Operations Specialist, you’ll play a key role in optimising commercial workflows across our ERP and CRM platforms (with a strong focus on Salesforce). You’ll collaborate with cross‑functional teams to improve systems, drive alignment, and ensure scalable solutions across regions.

The ideal candidate is a strategic problem‑solver with deep operational understanding of commercial systems and processes, capable of navigating complex stakeholder environments across Sales, Customer Care, Technical Services, Finance, and Operations. They will influence alignment, adoption, and collaboration among regional commercial teams to deliver a unified and optimised customer experience globally.

💼 Key Responsibilities

Process & System Optimisation

• Lead the optimisation of the end‑to‑end commercial journey - from order capture and fulfilment through to customer support and renewal.
• Map, evaluate, and continuously improve commercial processes across ERP (e.g., Oracle/SAP) and CRM (Salesforce Service Cloud and Sales Cloud) systems.
• Collaborate with global and regional commercial teams to identify process bottlenecks, data integrity issues, and system gaps; propose and implement scalable, long‑term solutions.
• Translate business needs into system requirements, and partner with IT and functional stakeholders to drive enhancements and automation.
• Drive seamless alignment and integration between CRM, ERP, and other commercial tools to enable accurate reporting, forecasting, and visibility across the customer lifecycle.

Cross‑Functional Stakeholder Management

• Act as a trusted bridge between regional commercial team (Sales, Technical Services, Customer Care, Commercial Operations), and global functions (Finance, Operations, Data & Analytics) to ensure cohesive commercial execution.
• Partner with regional commercial leaders to understand local requirements, challenges, and opportunities, translating them into globally scalable solutions.
• Drive effective change management for new processes and systems, ensuring engagement, adoption and sustained utilisation across regions.

Governance & Performance

• Support or lead global commercial process governance forums to ensure alignment, prioritisation, and transparency of system and process enhancements
• Monitor and report on key operational KPIs
• Champion data quality, process compliance, and continuous improvement across commercial operations.
• Create and maintain process documentation, and provide training & enablement materials for regional teams to ensure consistent application of best practices.

👤 About You

Education & Experience

• Bachelor’s degree in Business, Operations, or related field (Master’s preferred).
• 5+ years in Commercial Operations, Business Operations, or Process Excellence roles.
• Proven experience with Salesforce and ERP platforms (Oracle, SAP, NetSuite).
• Strong track record of leading cross‑functional initiatives and system adoption.

Skills & Competencies

• Deep understanding of commercial processes: order management, fulfilment, invoicing, support, renewals.
• Advanced Salesforce knowledge (Sales Cloud, Service Cloud); ERP familiarity.
• Excellent stakeholder management and communication skills.
• Analytical mindset with a systems‑thinking approach.
• Highly organised, detail‑oriented, and proactive.

Preferred Qualifications

• Salesforce Administrator or Business Analyst certification.
• Experience with Service Cloud, Quote‑to‑Cash workflows, or renewal management.
• Background in life sciences, technology, or manufacturing environments.