Commercial Manager

Career Choices Dewis Gyrfa Ltd; Snowshill; On-site; GBP 33,000; Full time

Job summary

A leading heritage organization in Snowshill is seeking a Commercial Manager to oversee food & beverage and retail operations. This hands-on role requires strong leadership skills and a focus on achieving financial targets while providing exceptional service. Ideal candidates will have a solid background in the commercial sector, with proven experience in managing operations and compliance. The position offers a competitive salary of £32,151 per year and various employee benefits including flexible working and a substantial pension scheme.

Benefits

Substantial pension scheme of up to 10% basic salary

Free entry to National Trust places

Season ticket loan

EV car lease scheme

Discounts at gyms and shops

Holiday allowance up to 32 days

Flexible working options

Employee assistance programme

Free parking at most Trust places

Qualifications

• Strong knowledge of food & beverage or retail best practices.
• Proven experience managing a commercial operation and achieving financial targets.
• Excellent understanding of health and safety, food safety, and compliance requirements.
• Skilled in people leadership, team development, and motivation.
• Effective financial acumen, including budgeting and cost control.
• Committed to delivering exceptional service and continuous improvement.

Responsibilities

• Lead team to deliver exceptional service and presentation standards.
• Take responsibility for financial performance and forecasting sales.
• Ensure health and safety compliance meets legislation.
• Drive innovation and seasonal campaigns.
• Contribute to business planning and take on duty management responsibilities.

Skills

Leadership and Team Management

Commercial Expertise

Financial Management

Health & Safety and Compliance

Customer Service Excellence

Job description

Snowshill Manor, Snowshill, Broadway, WR12 7JU

Pay:

£32,151 per year

Contract Type:

Permanent

Hours:

Full time

Disability Confident:

No

Closing Date:

29/01/2026

About this job

Important notice: In line with our redeployment policy, we’ll prioritise applications from employees who are under formal notice of redundancy.

We're looking for a Commercial Manager to lead food & beverage and retail operations at one or more of our properties.

This is a hands‑on leadership role, focused on achieving financial targets, delivering exceptional service and ensuring every commercial experience enhances the visitor journey.

Salary: £32,151 per annum
Contract: Permanent
Hours/ working pattern: Full-time, 37.5 hours per week

What it's like to work here At the National Trust, we care for nature, beauty and history for everyone, for ever.

Commercial operations play a vital role in supporting this work, and you'll be part of a team that values collaboration, creativity and high standards.

You'll work closely with property colleagues and volunteers to create a welcoming environment and ensure our commercial offer reflects the character of each place.

What you’ll be doing

Managing food & beverage and retail outlets, you'll lead your team to deliver exceptional service and presentation standards.

You’ll take responsibility for financial performance, forecasting sales and managing budgets to maximise income and profitability.

Health and safety compliance will be a priority, ensuring all operations meet legislation and Trust standards.

You’ll drive innovation and seasonal campaigns, training your team to upsell and optimise sales opportunities.

Collaboration with property teams will ensure commercial success supports our conservation purpose, while reducing waste and energy use.

As part of the leadership team, you'll contribute to business planning and take on duty management responsibilities when required.

Who we’re looking for

Applications from redeployees are assessed against the minimum criteria for the role.

Minimum criteria

• Leadership and Team Management
• Commercial Expertise
• Financial Management
• Health & Safety and Compliance
• Customer Service Excellence

Additional criteria for all other applicants

• Strong knowledge of food & beverage or retail best practice
• Proven experience managing a commercial operation and achieving financial targets
• Excellent understanding of health and safety, food safety and compliance requirements
• Skilled in people leadership, team development and motivation
• Effective financial acumen, including budgeting and cost control
• Committed to delivering exceptional service and continuous improvement

Benefits

Substantial pension scheme of up to 10% basic salary

Free entry to National Trust places for you, a guest and your children (under 18)

Season ticket loan

EV car lease scheme (for roles that meet the salary criteria)

Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts

Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

Flexible working whenever possible

Employee assistance programme

Free parking at most Trust places

We’re working hard to create an inclusive culture, where everyone feels they belong.

It’s important that our people reflect and represent the diversity of the communities and audiences we serve.

We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.