Commercial Lines Department Manager (Hybrid)

PDCM Insurance Inc.; Enfield; Hybrid; GBP 125,000 - 150,000; Full time

Job summary

A leading insurance firm is seeking a Commercial Lines Department Manager to oversee operations and ensure exceptional client service. The role requires 10+ years of experience in Commercial Lines insurance, leadership skills, and an active Property & Casualty License. This full-time hybrid position offers a competitive salary and various employee benefits, including medical and retirement plans.

Benefits

Medical, Dental, and Vision Benefits

Flexible Spending Account (FSA)

Company paid Short-Term and Long-Term Disability

Qualifications

• 10+ years of experience in Commercial Lines insurance, ideally in NY and CT.
• Active Property & Casualty License required.
• Experience managing remote or hybrid teams.

Responsibilities

• Lead, mentor, and support the Commercial Lines Account Managers.
• Oversee daily operations, ensuring high client satisfaction.
• Develop and implement department goals and performance metrics.

Skills

Leadership

Organizational skills

Communication skills

Analytical mindset

Education

Bachelor’s degree in Business, Insurance or related field

Tools

Applied Epic

Job description

Position Overview

Position Overview: The Commercial Lines Department Manager will oversee the day-to-day operations of the Commercial Lines team, ensuring outstanding client service, workflow efficiency, staff development, and adherence to industry best practices. This is a strategic leadership role for someone passionate about team building, operational excellence, and client satisfaction.

Work Arrangement

This is a full-time hybrid position that reports to our office in Enfield, CT or Kingston, NY. Travel to other nearby offices may also be required.

Professional Responsibilities

• Lead, mentor, and support the Commercial Lines Account Managers
• Handling and managing a small book of Commercial Lines Insurance
• Oversee daily operations, ensuring high levels of client satisfaction and policy accuracy
• Develop and implement department goals, procedures, and performance metrics
• Conduct regular audits of accounts for quality control and compliance
• Serve as an escalation point for complex client issues or carrier negotiations
• Stay current on industry trends, carrier appetites, products, and regulations
• Foster a positive, collaborative team environment and manage performance evaluations
• Collaborate with leadership on growth strategies, staffing, and technology improvements
• Assist in onboarding and training new team members

Qualifications and Requirements

• 10+ years of experience working in Commercial Lines insurance including experience in New York and Connecticut
• Bachelor’s degree in Business, Insurance, or related field
• Active Property & Casualty License
• Strong knowledge of commercial insurance products, markets, and carriers
• Insurance designations such as CIC, CPCU, ARM, or CRM, preferred
• Proven leadership, organizational, and communication skills
• Experience with agency management system, Applied Epic preferred
• Experience managing remote or hybrid teams
• Ability to manage multiple priorities and meet deadlines
• Analytical mindset and attention to detail

Why Patriot Growth Insurance Services

We offer the opportunity to be a part of one of the fastest-growing insurance companies since its inception. We strive to create a flexible and collaborative environment for our employees, and our goal is to provide enhanced career opportunities for our dedicated and professional team. In addition to a competitive salary, we provide a comprehensive health and welfare program to employees, family members and domestic partners. Employees are eligible for benefits coverage the first of the month following 30 days of employment. We offer:

• Medical, Dental, and Vision Benefits
• Flexible Spending Account (FSA) and Health Savings Account (HSA) and Commuter Transit Programs
• Company paid Short-Term Disability, Long-Term Disability and Group Term Life
• Company paid Employee Assistance Program
• Paid holidays
• Personalized PTO
• 401 (k)

Patriot Growth Insurance Services is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, citizenship or immigration status, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, leave of absence, compensation, benefits, and training. Patriot makes hiring decisions based solely on qualifications, merit, and business needs at the time. For more information, read through our EEO and DE&I Policy located on our website at www.patriotgis.com.