Commercial Development Coordinator

East Coast Community Healthcare CIC; Lowestoft; On-site; GBP 30,000 - 40,000; Full time

Job summary

A community healthcare provider in Lowestoft is seeking a Commercial Development Coordinator to support the identification and progression of new business opportunities. You will work collaboratively with various teams to conduct market research, prepare business proposals, and ensure project coordination. The ideal candidate will have excellent communication skills and experience in project delivery. This role offers a chance to contribute meaningfully to community healthcare initiatives.

Qualifications

• Educated to degree level or equivalent experience.
• Experience coordinating and supporting projects.
• Ability to gather information from various stakeholders.

Responsibilities

• Conduct desk-based market research for new opportunities.
• Evaluate and support the assessment of business proposals.
• Coordinate project activities and meetings.

Skills

Confidence with unclear concepts

Organizational skills

Attention to detail

Logical reasoning

Communication skills

Education

Degree in Business Management, Marketing or related field

Tools

Microsoft Office

Job description

Were looking for a curious, analytical and commercially minded individual to join us as our new Commercial Development Coordinator.

In this role, youll support the Commercial Development Manager to identify, shape, test and progress new service and business opportunities across ECCH and its subsidiaries.

What you will need

• Confidence working with concepts and information that are not always clear-cut or fully defined
• Ability to bring structure to emerging ideas, and turn discussion into clear, well-organised written outputs
• Comfortable planning and prioritising your own workload, and keeping track of multiple strands of work
• A logical, evidence-minded approach, with attention to detail and an interest in how organisations make decisions
• Ability to work with different teams, listen to varying perspectives and reflect them clearly in your work
• Willingness to explore feasibility, compare options and consider trade-offs when assessing opportunities
• Interest in building commercial awareness through real projects and practical experience

If you recognise yourself in this profile, even if you have not worked in a commercial role before, we would be interested in hearing from you. We are looking for people who think clearly, ask good questions and are willing to learn and build capability through real, applied work.

Main duties of the job

You will contribute across the development process, working with colleagues to:

Scan for potential opportunities and early ideas using insight from services, partners, market intelligence and local needs

Help make sense of complex or incomplete information, testing assumptions and identifying what would need to be true for an opportunity to work

Work with operational, finance, clinical and governance colleagues to understand delivery implications, risks, resource needs and capacity constraints

Help define, compare and present different delivery approaches, capturing trade-offs, dependencies and alignment with organisational priorities

Prepare clear, structured outputs such as summaries, models, option papers or early business proposals to support decision-making

Keep track of how opportunities evolve, ensuring assumptions, reasoning and changes are clearly documented as options are refined

And any other commercial challenges and opportunities that may arise as work develops.

Shortlisted candidates will be invited to an in-person interview, which will include a short presentation. Details will be provided in advance to allow for preparation. If you require any reasonable adjustments for the interview process, please let us know when invited.

About us

ECCH is well established health care provider and has been successfully delivering NHS care within the community since 2011. We provide a range of NHS, community health and social care services predominantly across the easterly region of the Norfolk/Suffolk borders.

We are aligned to NHS terms and conditions, and offer many employee benefits, to find out more about us visit our website - www.ecch.org. We are a social enterprise and staff owned organisation which means staff can opt to be shareholders and have a real say in how ECCH is run and evolves to deliver healthcare for the future.

At the heart of our ambition, we work in partnership with and for the community to become the provider and employer of choice for community healthcare.

We encourage you to apply as early as possible as this job may close earlier than the advertised closing date once enough applications have been received.

AI

We recognise that AI tools are increasingly used in professional settings. While we encourage strong applications, we value authenticity and an accurate reflection of skills and experience.

Applicants must declare if AI has been used to complete their application, including responses that are directly copied or significantly shaped by AI tools.

By submitting this application, you confirm that all information provided is a true and accurate representation of your own skills,knowledge, and experience.

Job responsibilities

Market Research & Opportunity Assessment

Conduct desk-based research to identify and support the assessment of new business opportunities in line with ECCHs strategic priorities.

Support the maintenance of up-to-date intelligence on market trends, competitor activity, and potential partners.

Support the evaluation and feedback on emerging opportunities and intelligence, relevant to ECCHs strategy, which will then inform business development plans, identifying opportunities, solutions, and priorities.

Contribute to the structured analysis of the organisation's strengths and capabilities, coordinating information and operational intelligence to support strategic decision-making.

Business Development & Proposal Support

Work with the Commercial Development Manager and other key colleagues to identify and propose priority areas for new business development, aligned to ECCHs strategic goals and develop compelling proposals under direction or as part of a team.

Work with the Commercial Development Manager to develop and deliver systems and procedures that support the development of new business, including those that track opportunity pipelines, success rates, and market activity.

Support the Commercial Development Manager to deliver compelling and effective new business proposals and business cases by gathering inputs from internal teams and ensuring deadlines are met.

Assist with managing timelines, version control, and submission logistics.

Contribute to the development and maintenance of proposal templates, standard content libraries and formatting guides.

Maintain business development systems and trackers (e.g. pipeline dashboards, success rate logs, opportunity registers).

Support the collation of documentation for internal governance and reporting purposes related to commercial activity.

Support the development of financial costings for business cases, proposals and tenders by liaising with finance colleagues and collating required information.

Project coordination & Support

Assist with the planning and coordination of business development projects.

Organise and facilitate project meetings, including agenda preparation, taking minutes, and tracking follow-up actions.

Maintain project documentation including risk and issue logs in line with governance standards.

Track delivery milestones and highlight potential risks or delays to the Business Development Manager.

Administrative & General Responsibilities

Undertakes duties under the supervision of the Business Development Manager and escalates issues appropriately.

Maintain organised records and filing systems for business development activities in accordance with data protection and governance standards.

Support the team with general administrative duties such as diary coordination, document formatting, and meeting scheduling.

Undertake other duties commensurate with the role and grade as required to support the business development function.

General

All roles within East Coast Community Healthcare CIC (ECCH) require staff to demonstrate our Values and Signature Behaviours in the care and service they provide to patients, service users, stakeholders and colleagues. All members of staff should consider these as an essential part of their job role.

Our Values outline the core behaviours that we can all achieve and are summarised as an acronym within the word CARE. These stand for: Compassion, Action, Respect and Everyone.

Underpinning our Values are our Signature Behaviours which highlight by taking the right actions we continue to build a strong culture. Our four Signature Behaviours are: Compassion - We Listen, We Learn, We Lead | Action - My Accountability, My Responsibility | Respect - Respect Our Resources: People, Time and Money | Everyone - Work Together, Achieve Together.

Person Specification

Personal Attributes

• Professional and confident when liaising with colleagues, stakeholders, and partners at all levels.
• Flexible
• Logical thinker, and problem solver
• Able to remain effective and efficient under pressure
• Able to work both independently and as part of a team
• Willingness and ability to work across different sites
• Commitment to personal development and continuous learning
• Strong attention to detail and commitment to maintaining high standards in work.
• Ability to embrace our Culture, Values and Signature Behaviours:
• (Compassion - We Listen, We Learn, We Lead | Action - My Accountability, My Responsibility | Respect - Respect Our Resources: People, Time and Money | Everyone - Work Together, Achieve Together).
• Willingness and ability to work across different sites and travel to alternative sites and across the community as required.

Skills and Knowledge

• Excellent verbal and written communication skills, with the ability to tailor messages for a range of audiences.
• Ability to present information effectively in meetings or presentations.
• Confident user of Microsoft Office (Word, Excel, PowerPoint, Outlook) to prepare documents, presentations and reports.
• Ability to plan, prioritise and manage multiple tasks and deadlines independently.
• Strong organisational skills, with attention to detail and accuracy.
• Knowledge of working within a healthcare environment
• Knowledge of working in a commercial environment
• Ability to develop clear, concise, and well-structured reports and business documentation
• Confidence in supporting discussions or meetings with internal and external stakeholders.
• Understanding of the principles of financial costing and resource planning in the context of healthcare or service development

Qualifications

• Educated to degree level or able to demonstrate equivalent knowledge and experience relevant to the role.
• Educated to degree level (or equivalent) in Business Management, Marketing or related discipline.

Experience

• Demonstrable experience of contributing to the successful coordination or delivery of projects, including managing deadlines and producing supporting documentation.
• Proven track record of coordinating or supporting projects of any size, including planning activities, meeting deadlines and producing clear documentation.
• Experience working with a variety of stakeholders (e.g. colleagues in other teams, external partners, clients or service users) to gather information and move work forward.
• Evidence of producing written outputs that demonstrate clarity, accuracy and an eye for detail.
• Competent user of Microsoft Office (or equivalent productivity tools) to analyse data and present information.
• Experience supporting the preparation or coordination of costing inputs for bids or proposals.
• Experience of supporting commercial, business development, or project activities.
• Exposure to business development or income generation tasks such as market research, bid/proposal writing, tender submissions or sales support.
• Experience collating basic financial or resource information (budgets, costings, forecasts) to support decision making.
• Familiarity with regulated or mission driven environments