Commercial & Customer Service Coordinator

JK Recruitment Ltd; Bodmin; On-site; GBP 24,000 - 30,000; Full time

Job summary

A leading food manufacturing company based in Cornwall is seeking a Customer Service Specialist to enhance customer relationships and ensure effective order processing. The ideal candidate will have excellent communication skills, strong organisational ability, and experience in managing customer expectations. This role provides an opportunity to work in a dynamic environment focused on delivering excellent customer service.

Qualifications

• Demonstrated experience in customer service roles.
• Strong organisational skills necessary for managing complex customer requirements.
• Ability to manage expectations of various stakeholders effectively.

Responsibilities

• Collaborate with Commercial Director for sales forecasts.
• Manage customer expectations and order progress.
• Oversee customer support for key accounts.

Skills

Excellent organisational and warm communication skills

Assertive, determined approach to providing excellent customer service

Ability to balance customer expectations with business processes

Ability to prioritise customer demands with business values

Excellent attention to detail

Computer literacy including Sage and Excel

Job description

A leading food manufacturing company based in Cornwall is seeking a Customer Service Specialist to enhance customer relationships and ensure effective order processing. The ideal candidate will have excellent communication skills, strong organisational ability, and experience in managing customer expectations. This role provides an opportunity to work in a dynamic environment focused on delivering excellent customer service.