Commercial Assistant

Mears Group; City Of London; On-site; GBP 31,000; Full time

Job summary

A leading provider of housing and care services in the UK is seeking a Commercial Assistant in Brent. The role involves supporting day-to-day operations, ensuring accurate pricing of work orders, and maintaining excellent customer service. The ideal candidate will have strong administrative skills, experience in a commercial environment, and proficiency in Microsoft Office. This full-time position offers an annual salary of up to £31,000.

Benefits

25 days annual leave

Mears Rewards

Volunteering leave

Family-friendly policies

Qualifications

• Proven ability to manage administrative processes accurately and efficiently.
• Comfortable working to deadlines in a busy office setting.
• Ability to liaise effectively with service users, colleagues, and external stakeholders.

Responsibilities

• Support day-to-day administrative functions across operations.
• Handle communications and manage purchase orders.
• Ensure accuracy of work order pricing and manage invoices.

Skills

Experience in a commercial environment

Strong customer service ethos

Excellent written and verbal communication

Strong time management and organizational skills

Tools

Microsoft Office

Job description

Annual salary: up to £31,000.00

Commercial Assistant

Location: Brent

Contract Type: Full-Time, Permanent

Salary: £31,000 per annum

Benefits

• 25 days annual leave, Mears Rewards, volunteering leave, family-friendly policies

About Mears Group

Mears Group is one of the UK’s leading providers of housing and care services. From humble beginnings as a small maintenance contractor with a single van, we’ve grown into a national company delivering essential services that make a positive difference in communities across the country.

About the Role

We’re looking for a Commercial Assistant to join our team in Brent. You’ll play a key role in supporting day-to-day administrative functions across our operations, ensuring all processes run smoothly and in line with company procedures.

This role involves working closely with colleagues, clients, and service users to deliver accurate, timely and professional support. You’ll be responsible for handling communications, managing purchase orders and invoices, maintaining records, and ensuring customer experience remains central to everything we do.

Role Responsibilities

• Ensuring accuracy of work order pricing by the review and quality checking of work orders, including sub contractor data submissions, enabling the progression of completed jobs to invoicing stage so cash collection targets can be maximised and unbilled work minimised.
• Liaison with sub contractors to resolve any queries or disputes with completion and report any discrepancies or trends in pricing to Commercial Manager to ensure codes claimed are correct, within the job specification and that all costs can be recovered and will not cause any issue or delay to payment.
• Monitor overheads & cost control of the contract, including vehicles, equipment, tools, stock and petty cash.
• Running pay notices for sub-contractors
• Provide coding advice to Planning Team when required to ensure jobs are raised or varied correctly.
• Work with team members to ensure a commercially competent service is delivered to service users and client and in support of the attainment and maintenance of high levels of satisfaction with performance delivery according to agreed
• standard operating / contractual procedures and targets.
• Ensure the customer experience is central to all activities by adopting a professional manner when communicating with all stakeholders This includes but is not limited to appearance, company ID, maintaining a high standard of Health & Safety
• requirements, and keep all supplied company assets in a good condition in line with the company policies.
• Provide assistance with any other tasks that may arise commercially.
• Attend informal and formal company & client meetings and training sessions as required.

Role Criteria

• Experience in a commercial environment, ideally within the social housing sector
• Proven ability to manage administrative processes accurately and efficiently
• Comfortable working to deadlines in a busy office setting
• Strong time management, planning, and organisational skills
• Confident using computerised systems and Microsoft Office applications
• Excellent written, verbal, and interpersonal communication skills
• Strong customer service ethos with a professional approach to all interactions
• Ability to liaise effectively with service users, colleagues, and external stakeholders
• Willingness to attend meetings and training sessions as required
• Commitment to maintaining high standards of health & safety and company procedures

Benefits

• 25 days annual leave plus bank holidays
• Annual Mears Fun Day – a company-wide celebration of your hard work
• Volunteering leave to support community initiatives
• Mears Rewards – discounts on groceries, holidays, eye tests, and more
• Family-friendly policies and support

All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship.

To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points.

Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment.

Apply below or to discuss your application further; contact:

Laura Bourne ([e-mail])

If you need any help with your application process, we are here to support you. We will be accessible every step of the way.

At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all.

We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers.

In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.