Commercial Ancillary Manager

Hastings Insurance Services Limited; Leicester; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A digital insurance provider is looking for a strategic leader to manage relationships with ancillary partners and improve commercial outcomes. The role includes responsibilities for product development strategies and ensuring customer satisfaction. Strong numerical and stakeholder management skills are required. Benefits include competitive salary, car allowance, flexible working, and health insurance.

Benefits

£5k car allowance

Flexible hybrid working

Annual performance bonus

Private medical insurance

27 days annual leave plus bank holidays

Qualifications

• Experience with highly regulated General Insurance products, ideally within ancillary or claims function.
• Ability to deliver against commercial and customer targets.
• Strong negotiations that deliver benefits to all parties.

Responsibilities

• Manage relationships with ancillary partners and customer outcomes.
• Monitor trends and performance with partners.
• Deliver strategic initiatives for improved commercial outcomes.
• Lead product development strategies to support commercial performance.

Skills

Numerical reasoning and data analysis

Strong stakeholder management

Commercial focus

Results-oriented

Job description

Responsibilities

• Management of strong relationships with our ancillary partners, ensuring we effectively manage commercial and contractual relations and customer outcomes to ensure long-standing, mutually beneficial partnerships.
• Responsible for trading performance and customer value outcomes, monitoring trends and future risks, and holding partners to account for delivery against these.
• Delivery of good customer outcomes; effective monitoring of customer value and mitigation of potential customer detriment; input to the completion of annual product review and value assessment; and reporting to OpCo / Conduct Committee.
• Delivery of strategic and tactical initiatives to improve commercial and customer outcomes (including product proposition and pricing reviews, claims process reviews, sales and in-life journeys). Working in partnership with other business functions including Pricing, Operations, Claims, IT and Digital & Marketing.
• Strong response to net rate reviews with the ability to challenge rating increases based on analysis of claims and loss ratio performance/forecasts.
• Lead, develop and implement Ancillary Product development strategies (Provider / product / pricing / processes) to support commercial performance while ensuring fair consumer value, regulatory compliance and reputational integrity.
• Lead Ancillary Partner strategy with responsibility for the selection, oversight and performance of Ancillary providers for allocated products.
• Support the rectification of any commercial or operational issues, engaging with colleagues across the business and third party partners to collaboratively resolve issues.
• Support development of new products and propositions as these are developed and introduced.
• Working across the organisation to look at wider opportunities within the ancillary value chain.

Qualifications

• Experience of working with highly regulated General Insurance products, ideally within ancillary or claims function.
• Results-oriented, with drive to deliver against commercial and customer targets.
• Strong numerical reasoning with data analysis.
• Commercial focus and ability to drive strong negotiations that deliver benefits to all parties.
• Innovative and driven — able to seek out opportunities to disrupt and innovate while also incrementally evolving current practices.
• Strong stakeholder management experience within a fast-paced, matrixed environment. Able to build strong connections with other functions to embed strategy and support delivery of trading outcomes.

About the role and benefits

• We are a digital insurance provider with a clear strategy to become the best and biggest player in the UK market. We have invested in technology, pricing, data and analytics capabilities and our 4Cs culture.
• As a Finance team, we are building a market-leading finance technology platform and investing in our people and leadership development to commercially add value.
• Joining us means you will be supported, trained and developed, with recognition and opportunities to voice your ideas.
• Disability Confident employer. We welcome applications through the Disability Confident Scheme (DCS). If you require reasonable adjustments during recruitment, please let us know.
• We are committed to equal opportunities and inclusive recruitment, with fair access to support throughout the process.
• Benefits include a competitive salary plus a £5k car allowance; flexible hybrid working; annual performance bonus; private medical insurance; life assurance and income protection; matched pension contributions up to 10%; and a range of wellbeing and lifestyle benefits.
• Other benefits include 27 days of annual leave plus bank holidays, cycle to work, health plans, dental plans, and access to various wellbeing resources.

Job posting end date