Commercial account manager (UK)

Insulet; Greater London; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading medical device manufacturer located in Greater London is seeking a motivated professional to manage commercial relationships with external stakeholders in the diabetes sector. You will act as the primary point of contact, ensuring customer satisfaction through strategic communication and tailored solutions. The ideal candidate should have experience in sales management, strong communication skills, and familiarity with CRM tools. This role involves field work with some travel across various territories, supporting a growing, innovative company dedicated to improving lives through technology.

Qualifications

• Proven experience in commercial, sales or account management roles.
• Experience working with cross-functional teams.
• Familiarity with CRM systems like Salesforce.

Responsibilities

• Create and maintain relationships with key external commercial stakeholders.
• Act as the primary point of contact for external commercial stakeholders.
• Supervise the contract-to-cash process to ensure compliant workflows.

Skills

Excellent verbal & written communication skills

Interpersonal skills

Business acumen

Proactive and self-motivated

Problem-solving

Education

Degree educated or equivalent qualification

Tools

Salesforce

MS Excel

MS PowerPoint

MS Outlook

Job description

Position Overview

Insulet is an innovative manufacturer of medical devices, and our goal is to help people with diabetes live their life with freedom. We are the developer and manufacturer of the Omnipod Insulin Management System, and our technology has already helped thousands of people living with diabetes. Insulet is one of the fastest growing medical device companies and operates in many countries around the world.

Responsibilities

• Stakeholder Management: Create, build, and maintain strong relationships with key external commercial stakeholders (such as Procurement Leads, Category Managers and Finance Leads) to foster loyalty, drive repeat business and ensure long‑term strategic alignment.
• Tailored Solutions: Understand customer needs, industry trends and market conditions to co‑develop commercial strategies that support customer objectives and reinforce partnership working.
• Strategic Communication: Act as the primary point of contact for external commercial stakeholders, providing regular updates, addressing concerns, sharing product developments and contract changes, and ensuring high levels of satisfaction.
• Digital Tools & CRM Utilisation: Maintain accurate records of customer interactions and account plans using CRM tools, ensuring visibility and alignment across teams.
• Internal Collaboration: Work closely with internal teams including Sales, Commercial and Market Access to align strategies and develop account plans that drive new customer acquisition and retention.
• Contract Liaison: Discuss purchasing pathways, frameworks, pricing and all contract related matters with the customer to ensure a compliant, smooth contract to cash process.
• Process Management: Oversee and implement contract‑to‑cash process adjustments in response to NHS operational changes, ensuring seamless order, invoicing and payment workflows.
• Market Expertise: Maintain in‑depth knowledge of products, services and industry best practices to offer valuable insights and advice to customers.

Key Decision Rights

• First point of contact for commercial queries / negotiations from payer type stakeholders.
• Owner, reviewer and approver of commercial documentation.
• Self‑directed & proactive meeting organization, time management.

Required Skills and Competencies

• Communication: Excellent verbal & written communication skills – must be fluent in English.
• Interpersonal Skills: The ability to build rapport, act with tact and provide professional and courteous service is essential.
• Business Acumen: A solid understanding of business principles and the relevant NHS / Diabetes industry landscape.
• Proactive and Self‑Motivated: The ability to identify opportunities, manage time effectively and work independently.
• Problem‑Solving: Aptitude for addressing challenges and developing effective solutions.

Education and Experience

• Proven experience in commercial, sales or account management roles.
• Degree educated or equivalent qualification.
• Proven success in client relationship management, contract negotiation and revenue growth.
• Experience working with cross‑functional teams (e.g., legal, market access, customer care).
• Familiarity with CRM systems (like Salesforce).
• Experience in the NHS / Diabetes industry.
• Highly competent in the use of virtual communication platforms e.g., Microsoft Teams.
• Proficiency with computers, especially MSExcel, MSPowerPoint & MSOutlook.

Additional Information

• This position is field based with travel expected across multiple territories (40%).
• Occasional business travel may be required to Insulet regional locations for internal business meetings as and when required (no more than quarterly).

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Insulet Corporation Overview

Insulet Corporation (NASDAQ: PODD), headquartered in Massachusetts, is an innovative medical device company dedicated to simplifying life for people with diabetes and other conditions through its Omnipod product platform. The Omnipod Insulin Management System provides a unique alternative to traditional insulin delivery methods. With its simple, wearable design, the tubeless disposable Pod provides up to three days of non‑stop insulin delivery, without the need to see or handle a needle. Insulet’s flagship innovation, the Omnipod 5 Automated Insulin Delivery System, integrates with a continuous glucose monitor to manage blood sugar with no multiple daily injections, zero fingersticks, and can be controlled by a compatible personal smartphone in the U.S. or by the Omnipod 5 Controller. Insulet also leverages the unique design of its Pod by tailoring its Omnipod technology platform for the delivery of non‑insulin subcutaneous drugs across other therapeutic areas. For more information, please visit insulet.com and omnipod.com. We are looking for highly motivated, performance‑driven individuals to be a part of our expanding team. We do this by hiring amazing people guided by shared values who exceed customer expectations. Our continued success depends on it!

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