Comme Des Garcons Brand Specialist

Dover Street Market; City Of London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A luxury retail store in London is seeking a CDG Brand Specialist to enhance client relationships and drive sales. The ideal candidate will have extensive experience in high-end retail and a strong understanding of the Comme des Garcons brand. Responsibilities include delivering exceptional customer service, achieving sales targets, and maintaining a customer database. The role offers a generous holiday package, employee discounts, and various employee support services.

Benefits

20 days holiday plus Bank Holidays

Clothing Allowance

Up to 60% Employee Discount

Access to RetailTrust

Free access to Headspace

VirtualGP service

Cyclescheme

Eyecare Vouchers

Qualifications

• At least 3 years in high-end/luxury retail or relevant brand experience.
• Ability to clientele at a high level.
• Specific understanding of the Comme des Garcons Fashion House.

Responsibilities

• Set the standard of customer service and presentation of CDG mainline.
• Drive CDG sales and achieve monthly targets.
• Add CDG customers to the DSM Database.

Skills

High-end/luxury retail experience

Understanding of Comme des Garcons

Clientele management

Knowledge of Retail Pro/Prism

Job description

We are seeking a CDG Brand Specialist to join the team at Dover Street Market. The Comme des Garcons Brand Specialist’s main objective is the development of the Comme des Garcons client book through the creation and subsequent retention of new relationships with clients both in store and internationally as well as introducing to DSM existing clientele of which you already hold relationships with. By offering the very best customer service and by meeting clients’ needs and expectations at all times, you will aim to achieve the Company’s key financial targets.

Roles and Responsibilities

• Setting the standard of the very best customer service levels at all times and presentation of CDG mainline
• Selling, directing and driving CDG sales across the business
• Offering a personalised shopping and styling experience to our CDG clients
• Delivering the monthly and seasonal sales targets working closely with the team to support CDG growth
• Ensuring that CDG customers are added to the DSM Database
• Keeping up to date with all current fashion trends and advising customers accordingly on stock availability at DSM
• Maintaining a customer book of key customers and VIP’s specialising in the CDG brands
• Providing feedback to CDG Buying team on customer preferences and needs after collecting relevant information from sales associates
• Co‑coordinate training across all CDG lines and support in the formation and delivery of ongoing presentations to store to re‑iterate the importance strong focus of CDG collections
• An eye for visual merchandising to continually tweak the space and work closely with the Visual Merchandiser and CDG VM Coordinator

Keys Responsibilities

• Ensuring the best levels of customer service at all times
• Act as a general CDG brand ambassador – expertise in the brand, space and product – additionally understanding of trends that would affect the brand in a positive/negative way
• Ensuring that customers are added to the DSM Database
• Hosting or supporting with brand specific events
• Involved with staff training and ongoing presentations to store with product updates
• Providing or maintaining a liaising with merchandise team – prepared to buying feedback from season to season

Skills / Knowledge

• At least 3 years in high‑end/luxury retail or relevant brand experience is advantageous
• Specific understanding of the Comme des Garcons Fashion House, aesthetic, consumer and sub-brands
• Ability to clientele at a high level and set a clear example for other members of DSM sales team
• Specific understanding of all collections, stock availability at DSM, experience with similar brands is preferential
• Client book of potential new business for DSM
• Knowledge of Retail Pro/Prism (Not essential)

What We Offer

• 20 days holiday plus Bank Holidays, increasing with each year of service up to 5 additional days
• A generous Clothing Allowance
• Up to 60% Employee Discount
• Access to RetailTrust, our Employee Assistant Programme
• Free extended access to Headspace for mindfulness and meditation
• 24/7 Access to our VirtualGP service
• Cyclescheme and Eyecare Vouchers

Equal Opportunity

The diversity of our workforce is what makes us unique, creative and connected.

As an equal opportunity employer, we work hard to ensure that candidates and employees are treated fairly. We do not tolerate discrimination of any kind. We welcome people from all courses of life - age, race, gender, sexuality, disability, and more - and strive to make everyone feel like they belong.

We review our recruitment selection criteria, hiring processes and onboarding often. The goal is to be as diverse and inclusive as possible.

Put simply: we welcome everybody, respect everyone's stories, and celebrate our differences.