Combined Service Coordinator

University Hospitals of Leicester NHS Trust; Leicester; On-site; GBP 20,000 - 25,000; Full time

Job summary

A healthcare provider in Leicester is seeking dedicated individuals to ensure efficient reception and patient coordination. The successful candidates will manage the patient journey from booking radiology appointments to reception, emphasizing courteous service and effective communication. Candidates with healthcare experience are preferred, but training will be provided. The role includes ensuring patient waiting times are managed effectively. This position aids in delivering healthcare services that reflect the community's diversity.

Qualifications

• Previous experience in a healthcare setting is advantageous, but full training will be provided.
• Ability to coordinate patient pathways from booking to reception.

Responsibilities

• Ensure prompt, courteous reception of patients and staff.
• Liaise with colleagues for timely referral triaging.
• Complete appointment processes efficiently and accurately.
• Maintain consistency in patient waiting times.
• Implement changes based on highlighted areas for improvement.
• Housekeep imaging reports to conclude patient episodes.

Skills

Effective interpersonal skills

Organizational skills

Good communication skills

Customer service orientation

Job description

Responsibilities

• Ensure that all patients, visitors, and members of staff are received in a prompt, courteous, and pleasant manner.
• Liaise with professional colleagues to ensure suitable triaging of referrals in a timely and appropriate fashion.
• Receive and open incoming post for your core service taking appropriate action as necessary.
• Ensure effective and efficient completion of the appointment process for your core service. Ensure systems are appropriately updated in a timely and accurate fashion to track the patient episode and specify location of imaging information.
• Be responsible for ensuring patient waiting times are consistent with those published and are in line with departmental service priorities.
• Highlight areas for improvement and action in agreement with the Administration Team Leader, implementing changes where appropriate.
• Housekeep imaging reports to end the patient episode, ensuring all reports are forwarded to the relevant referrer.

Qualifications

Previous experience in a healthcare setting would be an advantage but not essential, as full training will be provided. We encourage applications from all backgrounds.

About you

We are looking to appoint outstanding individuals with effective interpersonal skills who can be emphatic to both patients and colleagues and have a real drive for commitment to customer service. You will be responsible for coordinating the patient pathway from booking radiology appointments to receiving patients on reception. You will be a well‑organised, self‑motivated individual with good communication skills, who enjoys working as part of a team.

Application instructions

Please submit your application form without delay to avoid disappointment; we will close vacancies prior to the publishing closing date if we receive a sufficient number of completed application forms. Please check the email account (including your junk mail) that you supplied as part of your application on a regular basis following the closing date and throughout the recruitment process, as this is how we will communicate with you.

Equal Opportunity

UHL is an equal opportunities employer. We aim to employ a workforce that reflects the diverse communities we serve. We welcome applications from people from all backgrounds who match our job criteria.

University Hospitals of Leicester NHS Trust holds the principles of equality, diversity and inclusion at the heart of everything it does and all that it stands for. We are committed to developing a workforce that is representative of the community we serve. We welcome applications from the diverse community of Leicester, Leicester and Rutland, to help deliver healthcare services that meet the needs of our diverse communities.

Health and safety requirements

Disclosure and Barring Service Check: If you are successful in obtaining this position and the post involves regulated activity you will be required to undertake a Disclosure & Barring Service check. The Trust will pay for the check initially and the money will then be deducted from your salary over a three month period commencing on your first month’s payment. The current price of a check is £38 for an enhanced and £18 for a standard check.

COVID 19 Risk Assessment: Due to the current Covid pandemic we have introduced a staff risk assessment into our pre‑employment process. This now forms part of the mandatory pre‑employment checks that will be carried out if you receive a conditional offer.

Covid Vaccination Status: Covid‑19 vaccination remains the best way to protect yourself, family, colleagues and our patients/service users from the Covid‑19 virus. We therefore continue to encourage our current and potential colleagues to get vaccinated.