College Services Officer

Navitas Limited; Manchester; On-site; GBP 25,000 - 29,000; Full time

Job summary

A leading educational organization in Manchester seeks a College Services Officer to support day-to-day operations across student services. The role includes managing student records, coordinating events, and enhancing the student experience from registration to graduation. The ideal candidate will have relevant administrative experience, excellent communication skills, and proficiency in data management. Benefits include a salary of £25,550 to £28,150, annual leave, and opportunities for professional development.

Benefits

Salary of £25,550 to £28,150

23 days annual leave plus 8 Bank Holidays

Pension scheme participation

Opportunities for professional development

Supportive, inclusive working environment

Qualifications

• Relevant administrative or customer service experience in a busy environment.
• Knowledge of UK Visas and Immigration regulations is desirable.

Responsibilities

• Support student accommodation queries.
• Organise registration and induction processes.
• Assist in student ambassador programmes.
• Manage student records.

Skills

Organisational skills

Communication skills

Customer service experience

Data management

Microsoft Excel proficiency

Education

A Level qualification or equivalent

Undergraduate degree

Job description

As a College Services Officer, you will play a vital role in supporting the day-to-day operations across student services, ensuring smooth administration, high-quality support, and engaging student activities. You will work closely with various teams to enhance the student journey from registration to graduation, contributing to a welcoming and efficient college environment.

Duties

• supporting student accommodation queries
• organising registration and induction processes
• assisting in student ambassador programmes
• managing student records
• leading support programmes for at‑risk students
• handling financial records and attendance monitoring
• coordinating student events
• facilitating communication with sponsors
• responding to enquiries
• producing essential student documentation
• developing the student voice through representative programmes
• administering surveys
• supporting transfer programmes
• maintaining strong relationships with key university services
• ensure compliance with safeguarding, health & safety, and GDPR regulations while undertaking any further tasks as directed by your line manager or senior management

Are you passionate about delivering excellent student support in a dynamic educational environment? Do you thrive in fast‑paced settings where organisation and communication are key? Are you looking to make a real difference in students’ college experience while developing your career in education?

Qualifications

• Relevant administrative or customer service experience in a busy environment
• Excellent organisational and communication skills
• A Level qualification or equivalent, or an undergraduate degree
• Knowledge of UK Visas and Immigration regulations (desirable)
• Proficiency in data management and Microsoft Office tools, especially Excel

Navitas is a diverse global education provider offering a wide array of educational services, including university pathways, language training, and workforce education. We are dedicated to transforming lives through education, supporting learners worldwide to achieve their ambitions. Brunel University London Pathway College (BPC), part of the Navitas family, delivers high‑quality preparatory courses aligned with Brunel University London, helping students unlock their future careers in a thriving academic community.

Benefits

• Salary of £25,550 to £28,150, depending on experience
• 23 days annual leave, plus 8 Bank Holidays, increasing with service
• Pension scheme participation
• Opportunities for professional development and career progression
• A supportive, inclusive working environment within a leading educational organisation