Collections Relationship Manager – Hybrid, 4-Day Week

Evolution Money Ltd; Manchester; Hybrid; GBP 34,000; Full time

Job summary

A leading financial services company in Manchester is looking for a Collections Advisor to manage customer accounts in arrears. The role involves providing excellent service and support to customers, setting up payment plans, and handling sensitive situations with care. Ideal candidates have at least 12 months of collections experience and strong negotiation skills. This position offers a competitive salary, potential for hybrid working, and various benefits including additional annual leave and a healthcare cash plan.

Benefits

Up to 25 days annual leave

Birthday off every year

Healthcare cash plan

Contributory pensions scheme

Long Service Awards

Cycle to work scheme

Life Assurance

Qualifications

• 12 months continuous collections experience in consumer credit.
• Proven ability in identifying the underlying cause of arrears.

Responsibilities

• Manage a set of customer accounts that are in arrears.
• Deliver quality customer service.
• Build individual relationships with customers.
• Go through income and expenditures.
• Set up payment plans and offer tailored support.
• Handle difficult calls and support vulnerable customers.

Skills

Collections experience in consumer credit

Strong negotiation skills

Ability to manage customer accounts

Experience with vulnerable customers

Team spirit

Job description

A leading financial services company in Manchester is looking for a Collections Advisor to manage customer accounts in arrears. The role involves providing excellent service and support to customers, setting up payment plans, and handling sensitive situations with care. Ideal candidates have at least 12 months of collections experience and strong negotiation skills. This position offers a competitive salary, potential for hybrid working, and various benefits including additional annual leave and a healthcare cash plan.