Collections Advisor

Fintelligent Search; Manchester; On-site; GBP 28,000 - 30,000; Full time

Job summary

A leading financial services company in Manchester is seeking a Collections Agent to support customers with outstanding payments. This role requires strong communication skills, an understanding of financial principles, and a proactive approach to managing caseloads. You'll be responsible for finding suitable payment solutions for customers in need and maintaining accurate records. Enjoy a competitive salary of £28,000 to £30,000, plus benefits including a discretionary bonus scheme, private medical insurance, and generous holiday entitlement.

Benefits

Discretionary company bonus scheme

25 days holiday, increasing to 28 after three years

Private medical insurance

Health cash plan

5% pension contribution

Employee discounts

Free office refreshments

Enhanced family leave

Paid sick leave

Qualifications

• Experience in a Payment Support, Collections, or Recoveries role.
• Passion for helping customers improve their financial health.
• Ability to engage in conversations with customers facing financial difficulties.

Responsibilities

• Handle telephone queries from customers facing financial difficulties.
• Engage in meaningful conversations to find suitable payment solutions.
• Set up payment plans and collaborate with specialist teams.
• Keep accurate records of conversations and actions.

Skills

Excellent verbal and written communication skills

Strong understanding of financial principles

Proactive approach to managing caseloads

Empathy

Job description

New year, new challenge? Our client is seeking a Collections Agent to join their team in Manchester. This exciting role involves supporting customers with outstanding payments, ensuring they receive the best possible service. The company is dedicated to revolutionising the used car finance industry, making the car buying experience as simple and joyful as possible.

Enjoy a competitive salary ranging from £28,000 to £30,000, with the added bonus of a discretionary company bonus scheme. Benefit from 25 days of holiday, which increases to 28 days after three years of service, plus bank holidays. Additionally, you'll have access to a private medical plan and a health cash plan for you and your family, ensuring your well‑being is always a priority.

As a Collections Agent, you'll be responsible for:

• Handling telephone queries from customers facing financial difficulties.
• Engaging in meaningful conversations to find suitable payment solutions.
• Setting up payment plans and collaborating with specialist teams.
• Demonstrating compassion and understanding for customers in vulnerable situations.
• Keeping accurate records of conversations and actions.
• Reviewing and suggesting improvements to processes.
• Identifying and reporting potential risks to your line manager.

Package and Benefits

• Annual salary of £28,000 - £30,000.
• Discretionary company bonus scheme.
• 25 days holiday, increasing to 28 after three years, plus bank holidays.
• Private medical insurance and health cash plan.
• 5% pension contribution from the company.
• Employee discounts and free office refreshments.
• Enhanced family leave and paid sick leave.

The ideal candidate for the Collections Agent position will have:

• Experience in a Payment Support, Collections, or Recoveries role.
• Excellent verbal and written communication skills.
• Strong understanding of financial principles and customer support strategies.
• A proactive approach to managing and prioritising caseloads.
• A passion for helping customers improve their financial health.

If you have experience or interest in roles such as Payment Support Agent, Recoveries Officer, Debt Collection Specialist, Customer Service Advisor, or Financial Support Officer, this Collections Agent position could be the perfect fit for you.

If you're driven, empathetic, and eager to make a difference in the financial well‑being of others, this Collections Agent role is an excellent opportunity to join a dynamic and supportive team. Don't miss out on the chance to be part of a company that’s making waves in the used car finance industry. Apply now and take the next step in your career!

Alternatively please call Jenni for more information.